Customer Service Officer (Contractor)
Global chemical company BASF has been a key player in Korea since entering market in 1954. As a leading foreign company in Korea’s chemical industry, BASF operates eight large-scale production sites across the country. Additionally, the company runs advanced Performance Materials and Electronic Materials R&D Centers, along with two technical centers focused on Computer-Aided Engineering (CAE), Polyurethane, and Personal Care. In 2024, BASF records approximately € 1.1 billion in sales to customers in Korea and employed 1,240 people as of the end of the year. Further information is available on www.basf.com.
Contract Period : 1 July 2026 - Aug 31 2027 (a total 1yr 2months)
*Position summary:
In this role, you will manage the end-to-end order-to-cash process for assigned customer portfolios, ensuring accurate fulfillment, operational efficiency, and high levels of customer satisfaction. You will work closely with cross-functional teams to resolve issues, support continuous improvement, and strengthen customer relationships.
* Main Tasks:
-Provide excellent customer service to dedicated customers
-Support customers along the whole OTC process
-Monitor the fulfillment of your customers orders and react in case your customer
satisfaction is at risk
-Represent your customers interests within BASF by managing your customers’
complaints and deliver professional answers
-Cooperate with various departments locally and abroad
*Education/Qualifications required:
-Bachelor or Master degree in Business Studies, Logistics, Supply Chain
-Relevant professional experience at least 1-3 years
-Experience with the SAP R/3 system, mainly in the SD module
-Customer orientation and team work abilities
*Competencies required:
-Experience of operation by SAP
*Special Requirements if any:
-Worked in BASF before is preferable
면접은 서류전형 합격자에 개별통지하며, 제출하신 서류는 일체 반환하지 않습니다.
입사지원서 내용에 허위사실이 판명될 경우 입사가 취소될 수 있습니다.
국가보훈대상자와 신체장애자는 관련서류 제출시 관계법에 따라 우대합니다.
취업지원대상자 증명서(제출처: 한국바스프 반드시 기입) 발급받은 후 입사서류와 함께 제출하여야 가점 부여 가능합니다.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Working at BASF: We connect to create chemistry
We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.
The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
About BASF
Find out what BASF has to offer as an employer and why you should join our team.
Your application
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Contact us
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Seoul, KR