Manager, Customs Data Management and KPI

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position

The Customs Data Manager supports & ensures Global consistency of Customs Data provided by Customs Authorities, 3rd party companies and BASF internal data sources. He/She manages and supervises the mapping and validation of the data and transfers them into the BASF Customs dashboards and other Data apps or applications. He/She is the key contact for all related request from the Corporate Centers and Operating divisions for key Customs and Duty figures, detailed analysis and deep dive consultancy on the duty impact, rates and new regulations. In addition, observation of political and economic changes and the translation of them into end-2-end Customer processes​ is expected. This incorporates the ability for deep dive data analytics and data presentation in standardized visual formats such as Customs Dashboard as well as the ownership of the Customs Data globally. He/She is also closely cooperating with Customs Duty Optimization role and interacts with Business units to optimize duty spend and focusing on reduction of duty liability.

Main Areas of Responsibilities and Key Activities

Data Management

• Owner of the Customs Dashboards, ensuring Authorization concepts
• Owner of the Tariff simulation App and manages development
• Increase transparency on new laws, regulations and customs agreements​ and build in the changes into the Dashboard & App
• Initiates and defines regional binding GB Guidelines to ensure adherence to consistent Customs data
• Define, develop and monitor global Customs KPI and upload it into the GB Scorecard
• Proactively engages Customs Communities of practices to ensure globally defined processes
• Closely align activities with Process Design and AI Team to implement necessary changes in the process landscape
• Deep dive into and analyses of BASF internal & external customs data and presentation in a visual standardized format in close collaboration with Supply Chain Excellence team
• Provide Training to Customs Community
• Deep dive into and analyses of BASF internal & external customs data
• Interface with Supply Chain Excellence team on the dashboard data engineering

. Data Analysis & Reporting

• Analyze customs data to identify trends, risks, and opportunities for improvement.
• Prepare and present compliance reports and dashboards to regional and global leadership.
• Monitor regulatory developments and assess their impact on business operations.

Collaboration & Stakeholder Engagement

• Collaborate with customs communities, business units and supply chain functions.
• Act as the primary contact for customs communities, regional business units and supply chain on Customs Dashboard topics

Job Requirements

Education

• Bachelor’s degree in International Trade, Law, Supply Chain, Business Analytics or a related field.

Working Experience

• 5+ years of experience in customs compliance, trade compliance, supply chain or customs operations, with regional or global exposure.
• Strong understanding of customs regulations, broker management, and internal control systems.
• Excellent analytical, communication, and stakeholder management skills.

Technical & Professional Knowledge

• Good Customs and Foreign Trade knowledge and regulations
• Good Supply Chain Operations knowledge
• Strong communication and argumentation skills
• Strong analytics thinking
• Strong teamwork competence
• Structured work organization
• Experience in project management is desirable
• Good knowledge of the SAP master data systems and SAGP GTS
• Proficiency in customs software, ERP systems (e.g., SAP), and Microsoft Office Suite.

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital.

We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.