ABOUT US

At BASF Digital Hub Madrid we develop innovative digital solutions for BASF, create new exciting customer experiences and business growth, and drive efficiencies in processes, helping to strengthen BASF´s position as the digital leader in the chemical industry. We believe the right path is through creativity, trial and error and great people working and learning together. Become part of our team and develop the future with us - in a global team that embraces diversity and equal opportunities.

WHAT YOU CAN EXPECT

We are looking for a Unified Communications Consultant with deep expertise in Cisco Collaboration platforms and enterprise grade Contact Center technologies.

This role focuses on steering the UC architecture, defining design standards, documenting complex environments, and ensuring technical alignment across global regions and platforms.

The ideal candidate brings a strong architectural mindset:

✔ designs solutions,

✔ validates and governs implementations,

✔ ensures interoperability,

✔ and documents the complete UC ecosystem following enterprise architecture principles.

UC Architecture & Strategy 

• Define the end-to-end UC architecture covering CUCM, Unity Connection, CUBE, SIP infrastructure, UCCE, and Webex CC. 

• Drive the UC roadmap aligned with business transformation and cloud migration strategies. 

• Own the dial plan architecture, intercluster routing, numbering plan normalization, and cross regional governance. 

• Lead design decisions for resiliency, HA, clustering, security, and SIP interoperability. 

Design & Documentation Ownership 

• Produce and maintain HLDs (High-level Designs) and LLDs (Low-level Designs) for UC & Contact Center environments. 

• Document SIP call flows, integrations, trunking models, SBC logic, failover behavior, and overall service dependencies. 

• Ensure alignment with existing design frameworks (SME/ILS, Webex CC routing logic, SBC universal call flow models). 

• Maintain architecture landscapes including CUCM clusters, Unity clusters, voice gateways, SBCs, UCCE components, and Webex CC tenants. 

Steering & Governance 

• Act as architectural authority for all UC projects, changes, and new deployments. 

• Review engineering designs and ensure consistency with standards and blueprint models. 

• Collaborate with architects, network teams, security, and vendors to ensure integrated design governance. 

• Evaluate new technologies, versions, and upgrade paths (e.g., CUCM, UCCE, Webex CC platform evolution). 

SIP, CUBE & Interoperability Leadership 

• Define SIP standards, normalization rules, routing logic, and QoS models. 

• Architect CUBE deployments (centralized, distributed, or hybrid) and enforce SBC governance patterns. 

• Specify security requirements, transport settings, encryption models, and interworking design guidelines. 

Contact Center Architecture (UCCE, Webex CC) 

• Architect integrations between CUCM, CUBE, UCCE, and Webex CC using standardized SIP SBC frameworks. 

• Provide guidance for queueing strategy, routing logic, skill mappings, hours of operations, failovers, and cloud interconnectivity. 

Technical Leadership 

• Steer engineering teams by providing architectural guidance, design reviews, and implementation oversight. 

• Act as the escalation point for complex design related issues. 

• Ensure documentation, configuration standards, and architectural decisions are respected across regions. 

REQUIREMENTS OF THE POSITION

• 10+ years with Cisco Collaboration technologies in enterprise environments. 
• Architecture level expertise with:  
• Cisco CUCM, Unity Connection 
• Cisco CUBE / SBCs 
• SIP protocol (advanced signaling, interoperability, normalization, routing logic) 
• Cisco UCCE/PCCE, CVP, Finesse 
• Webex Contact Center and Webex Control Hub 
• Strong experience analyzing HLD/LLD, design patterns, governance frameworks, and technical standards. 
• Deep understanding of clustering, HA, SRST, multi‑site architectures, QoS, and WAN dependencies. 
• Ability to validate, challenge, and improve designs from engineering teams or vendors. 
• Experience with large‑scale migrations, PSTN transformations, SIP consolidations, or cloud CC adoption. 

Preferred Certifications 

• CCNP Collaboration 
• ITIL Foundation (for alignment with change/governance processes) 

Soft Skills 

• Exceptional documentation and understanding skills (HLD/LLD, diagrams, design decisions). 
• Ability to communicate clearly with technical and non‑technical stakeholders. 
• Strategic mindset with focus on standardization, simplification, and long‑term scalability. 

WHAT WE OFFER

• A secure work environment because your health, safety and wellbeing is always our top priority.
• Flexible work schedule and Home-office options, so that you can balance your working life and private life.
• Learning and development opportunities
• 25 holiday days per year
• 5 additional days (readjustment)
• A collaborative, trustful and innovative work environment
• Being part of an international team and work in global projects
• Relocation assistance to Madrid provided

At BASF, the chemistry is right

Because we are counting on innovative solutions, sustainable actions, connected thinking and on you, become a part of our formula for success and develop the future with us - in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.

HOW TO REACH US

If you're interested in the position or know someone who might be and need support on how to take next steps, please send an email to felipe.bianco@partners.basf.com