CUSTOMER SERVICE OFFICER

In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods – we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation.

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers
• Support customers along the whole OTC process
• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
• Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards

QUALIFICATIONS

• Bachelor or Master degree in Business Studies, Logistics, Supply Chain  
• Relevant professional experience at least 1-3 years
• Experience with the SAP R/3 system, mainly in the SD module
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Fluent English and one of the following languages: German, Turkish, Italian or Spanish

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.