Senior Officer, Customer Service


LOCATION


COMPANY


JOB FIELD


JOB TYPE


JOB ID

LOCATION


COMPANY


JOB FIELD


JOB TYPE


JOB ID

We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.


Description

BASF has been a committed partner to Greater China since 1885. With large production sites in Shanghai, Nanjing and Chongqing, as well as a global and regional research and development hub in Shanghai, BASF is a major foreign investor in the country’s chemical industry. BASF posted sales of approximately €8.5 billion in 2020 to customers in Greater China and employed 8,948 people as of the end of the year. For further information, please visit www.basf.com/cn/en.

 

Objectives:

  • High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time.
  • Take full responsibility of providing high quality and efficient customer service through daily customer management. Pro-actively manage the requirements from customers in in coordination with the sales, in order to secure and even expand business opportunities.

 

Main Tasks:

  • Daily order processing. Be expert with the whole process of Order to Cash, including Master Data Maintain, Order Processing, Customer Credit Management, NCM Management, Logistic Tracking and Billing Tracking
  • Order management performance monitoring using dedicated KPIs and reporting, and coordinate for the shipping and delivery, information/inventory/credit administration.
  • Provide Order Management Related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization.
  • Support all kinds of UAT in system change and feedback to Information Services Team.
  • Customers’ complaint handling and coordination internally.

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A unique total offer: you@BASF


At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.


Working at BASF: We connect to create chemistry

We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000  individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 117,000 other minds.

Shanghai, CN, 200000

BASF Asia Pacific
Communications/Public Relations
Experienced
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