Technical Service Rep Houston/Central TX

Where the Chemistry Happens:

The Technical Sales Representative will contact established and prospective customers in an assigned territory for the purpose of selling Chemetall surface treatment chemicals. This individual will provide complete sales and service which ensures safe quality product performance while maximizing profitability within their assigned territory.

This position offers a company car, laptop, phone, and all travel expenses covered by the company; travel can be anywhere from 50-60%.

Formula for Success:

Sales Analysis and Planning

• Understands the business activities of accounts in the territory and applies knowledge of the customer’s internal operation to tailor sales presentations and sales proposals to the account’s specific needs.
• Manages territory profitability by reviewing territory compensation margins, providing margin improvement by product selection and optimum pricing.  Assures that technology provided within the territory strengthens the company’s competitive position within the accounts.
• Plans a weekly itinerary of calls to allocate time effectively and to ensure proper territory coverage by industry, geography and account potential.

 Sales Execution

• Calls on established and prospective customers, determines their needs, and sells appropriate products to markets, targeted by the business units of the company.
• Makes proper number of calls per day based on territory requirements.
• Must be able to physically service and call on existing and prospective customers.
• Selects the process and the right material to solve customer cleaning, sanitation or surface treatment problems.
• Makes sales presentations, both orally and in written.
• Answers customers questions concerning product use.
• Price negotiation: Provide pricing quotes, price and delivery policy within established limits, subject to approval.
• Attain sales plan by securing new customers, increasing sales to current customers and maintaining up to date opportunity pipeline in CRM (Salesforces)

Customer Service

• Works closely with customers focusing on building strong business relationships.
• Maintains contacts with customers in relation to their service requirements.
• Provides information on new products, methods, techniques and other general information such as safety and disposal.
• Trains customers and insures proper and safe use of Chemetall materials.
• Reports competitive activities, that impact sales in the territory, to the supervisor (District Manager)
• Prepares and submits call reports, exception reports, and in-plant service reports via CRM (Salesforce)
• Use of the CRM ( Salesforce) for management of the accounts.
• Share reports with appropriate with colleagues to ensure collaboration with different functions to keep all necessary information on all accounts.

Sales Support Activities

• Improves technical knowledge of Chemetall materials through self-study and participation in professional association.
• Participates in team selling activities in cooperation with other TSR’s, technical support personnel and application engineers.
• Requests samples according to company policy.
• Exercises proper caution in handling company materials and equipment.
• Operates automobile (company car) safely and maintains it in proper operating condition.
• Complete all necessary reports in due time ( expenses, mileage report, etc.)

Ingredients for Success:

• BS Degree in Chemistry, Chemical Engineering, Engineering, or Business is required.
• Minimum of 2 years of relatable experience is required.
• B2B/outside industrial sales experience, in specialty chemical sales (surface treatment-paint pretreatments, wastewater treatments, metalworking fluids, etc.) preferred.
• Ability to make sales presentations and follow up with written proposals and manage customer contracts.
• Well organized with sales planning.
• Managing customer accounts within the assigned territory.  
• Strong selling skills for customer acquisition and continuous up-/cross-selling opportunities (customer support/account management)
• Build and strengthen customer relationships.
• Technical consulting capabilities regarding products and processes; will learn and understand Chemetall product portfolio.
• Strong business acumen. 
• Strong Negotiation skills
• Problem solving skills
• Time management
• Excellent communication skills, both written and verbal.
• Travel up to 50-60%, with occasional overnight travel. 
• Valid driver's license in good standing.