Senior Specialist Digitalization - Application Support

Now hiring! Senior Specialist Digitalization - Application Support

Acampo, California (Hybrid)

We are looking for a Senior Specialist Digitalization - Application Support to join our Agricultural Solutions team supporting our Vegetable Seeds business in Acampo, California.

Come create chemistry with us!

BASF’s Agricultural Solutions division connects innovation, customers, partners and agricultural experts and integrates sustainability criteria into all business decisions. We help farmers deliver the best possible outcomes, working to achieve the balance between economic, environmental and social value creation for sustainable and efficient agriculture.

This role provides functional support for applications and tools used by breeding, product development, and R&D teams to enhance efficiency and innovation. Key responsibilities include user enablement through training and guidance, troubleshooting software and hardware issues, and offering expert consultation to optimize workflows. The position also involves creating and maintaining clear documentation to ensure consistent and effective tool usage. By serving as a trusted advisor, this role helps teams leverage technology to accelerate the development of new varieties and improve research processes.

As a Senior Specialist Digitalization - Application Support, you create chemistry by...

• Providing technical support to an international user base for R&D applications and workflows, diagnosing and resolving issues
• Communicating with customers via Teams, email, and issue trackers to clarify problems and give clear guidance
• Collaborating with development teams to escalate complex issues, share user feedback, and support software fixes
• Documenting software issues, resolutions, and user guides to streamline future support and knowledge sharing
• Identifying digital bottlenecks and optimization opportunities within breeding and technology teams
• Delivering training and onboarding sessions to ensure users understand software features and work efficiently

If you...

•    Hold a BSc in Information Technology, Software Engineering, Computer Science, Biosciences (digital focus), or a related field (MSc preferred)
•    Have a minimum of 5 years’ experience supporting digital tools and workflows for biosciences (experience in plant breeding support preferred)
•    Use issue tracking and documentation tools effectively (e.g., Jira & Confluence, Azure DevOps) for agile software support
•    Understand database systems in a bioscience context and how applications access data (no advanced SQL required)
•    Are familiar with data visualization tools and data availability concepts (e.g., Spotfire, Power BI, data/semantic models)
•    Have basic knowledge of operating systems, networking, desktop virtualization, cloud services, or HPC environments
•    Diagnose technical issues quickly using analytical skills to identify root causes and implement solutions
•    Communicate clearly in English (fluent); Spanish fluency is a strong plus for user support
•    Demonstrate a strong customer service mindset, patience, and empathy when assisting users
•    Prioritize and manage multiple support requests efficiently to ensure timely responses and resolutions
•    Collaborate well with cross functional teams, including developers and QA, to drive issue resolution
•    Analyze support data and trends to recommend improvements for software performance and user experience
•    Show eagerness to learn new technologies and adapt to evolving software environments and user needs 
•    Are able to travel up to 10%, domestically and internationally

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $96,800 - $133,100. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.