Regional Customer Solutions Manager - Research Triangle Park, NC


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LOCATION


COMPANY


JOB FIELD


JOB TYPE


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We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation. We provide a challenging and rewarding work environment with a strong emphasis on process safety, as well as the safety of our employees and the communities we operate in and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

And we are constantly striving to become an even better place to work. BASF has been recognized as a 2020 Best Employer for Diversity by Forbes. Come join us on our journey to create solutions for a sustainable future! 

Regional Customer Solutions Manager (2000302) – Research Triangle Park, NC 

Where the Chemistry Happens 

We are seeking a professional like you to join our team.  In this role, you will be responsible for coordinating with the BASF APN regional customer experience teams, global AP and third-party provider(s) to lead the implementation for systems of engagement (SOE) across the region (US & Canada). You will be responsible for ensuring the SOE support and enable the customer experience as defined by each business unit. This includes developing process flow diagrams, understanding business requirements to deliver SOE solutions (in collaboration with a third-party) following an agile development methodology. 

You will work alongside third-party strategic partners and the AP Digital Factory team to bring together SOE solutions. A key part of this role is to manage expectations, identify synergies and opportunities across the region and ensure alignment with our global IT and AP initiatives. The environment is highly challenging as each of the three business units (Canada, U.S. Crop & U.S. P&SS) impacted have their own independent solutions in place and are at different stages of maturity in implementation.  Select systems will need to be retired as we transition to the new Adobe Experience based platform without interrupting the effectiveness of daily operations or negatively impacting the customer or employee experience.  Current and evolving data privacy laws in the region must be considered during SOE implementation.  

Formula for Success         

  • As a seasoned people leader, you will guide a team of three professionals as they define business requirements to deliver solutions that meet the current and future needs of our customers and partners.
  • Your strong communication skills and ability to collaborate will be essential to help continue to build a regional solutions platform to serve the needs of the U.S. Crop, Canada Crop and U.S. P&SS businesses, including partnering with the CXM business unit leads.
  • Demonstrating your ability to network, manage multiple priorities, and prioritize effectively, you will successfully network and align with global, regional and country stakeholders, prioritize solutions based on business needs and manage third-party vendors to deliver solutions in a timely and efficient manner.
  • Working with a laser focus on customer needs, you will rely on your deep experience in developing and executing digital marketing and/or sales enablement solutions.  

 

Leadership Expectations: As a leader at BASF, you will play a key role in creating value for the company through people.  Our top candidate will be expected to enable greater personal success among our employees through quality people development, coaching, and performance management. Leaders at BASF are role models to help employees develop the competencies needed to implement BASF's strategy. Our expectation is that leaders will coach and develop team members to reach their full potential, and support relevant development assignments, opportunities and moves while motivating and challenging employees to drive high performance. Our leaders must be committed to "hiring the best" internally and externally at the same time they are creating an inclusive environment which embraces and derives value from diversity. Finally, a leader at BASF must establish and support our safety culture in which all accidents are preventable.

Create Your Own Chemistry: What We Offer You 

Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry. 

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. 

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

 

A unique total offer: you@BASF


At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.


At BASF, we believe that people are the key to our long-term success and that talent is in everyone.
We thrive on giving you the support you need to be your best and fulfil personal ambitions…that’s how we create chemistry. #belongatBASF

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

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Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Research Triangle Park, NC, US, 27709

BASF Corporation
SALE - Sales
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EN_US_2000302
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Nearest Major Market: Durham
Nearest Secondary Market: Raleigh