Technical Service Specialist - I&I

Now hiring! Technical Service Specialist - I&I

US Remote

We are looking for a Technical Service Specialist - I&I to join our Care Chemicals team remotely within the US.

Come create chemistry with us!

BASF’s Care Chemicals (EM) division is a globally leading supplier to the cosmetics, detergents and cleaning industries. We also offer solutions for technical applications and crop protection. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and concepts via our global network of production and development site.

As a Technical Service Specialist - I&I, you will be responsible for applying strong Industrial and Institutional Cleaning (I&I) technical expertise and a customer-focused mindset to generate new business and maintain existing business with key I&I customers / accounts for the North America EM business. In this role, you will identify and drive new business opportunities by understanding customer requests and helping to communicate this information to the laboratory-based application technology team.  You will also sustain BASF’s customers / accounts by regularly engaging with key points of contact and demonstrating a high degree of responsiveness to their needs.  The information you learn while interfacing with customers will be applied in collaboration with sales and marketing to develop strategies to grow our business. This role reports directly into the Home Care and I&I Head of Technical Service.

As a Technical Service Specialist - I&I, you create chemistry by...

• Generating new business opportunities via close interaction with customer technical contacts.
• Providing regional technical application expertise to address customer inquiries by leveraging your education and experience in technical service, product development, or other relevant technical field.
• Developing the technical strategy necessary to support strategic business growth and relationship building at key customers in I&I.
• Multi-tasking with high attention to detail to manage multiple concurrent customer needs involving a significant degree of complexity.  
• Communicating in written and verbal form with varying stakeholders (e.g., Technical and Commercial teams, customers, etc.) will be essential as you generate technical progress and project reports.
• Collaborating effectively, you will be responsible for proposal development and execution of customer projects and will then validate, refine and implement in close collaboration with sales and marketing teams.

If you...

• Have an advanced degree (master’s or PhD) in chemistry, chemical engineering, biochemistry or a related field, with minimum 2 years industrial experience, more preferably 10+ years.
• Are experienced in formulation, preferably in detergents and cleaners.
• Demonstrate strong customer focus, including ability to prioritize the needs of multiple customers.
• Can think strategically to develop opportunities and relationships over time.
• Possess effective written and verbal communications skills.
• Are able and willing to travel ~30% of the time across the North America region.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive pay range for this role is $132,800 to $166,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.