Technical Service Manager - West Coast Based, U.S.

Now hiring! Technical Service Manager - West Coast Based, U.S.

Where the Chemistry Happens...

At BASF Nutrition and Health, we develop, produce and market high quality ingredients and solutions for the nutrition and health industries that fulfill the highest safety, regulatory and sustainability standards. 

We bring our passion and energy to work every day, knowing that through our cutting-edge research and global collaboration, we deliver products that support the health and wellbeing of humans and animals alike across the globe. Our areas of impact include Nutrition Ingredients, Aroma Ingredients and Pharma Solutions.
Working in Nutrition and Health offers opportunities for you to develop and grow at every stage of your career. If you enjoy working in a truly diverse, inclusive, and highly collaborative environment where you will be valued, recognized and rewarded for your contributions, we look forward to meeting you!

We are seeking a professional like you who lives on the West Coast to develop and drive the regional strategy for technical service and customer support. You will develop research-based technical concepts and create unique value propositions for the target market area. Further, you will motivate and train sales and marketing team members to achieve or exceed targets, maintain relationships with customers and universities to promote BASF products and assist in developing global R & D goals. You will also be responsible for identifying unrealized customer potential in terms of quality and application of pharma solutions products. 

Come create chemistry with us!

As a Technical Service Manager - West Coast Based, U.S., you create chemistry by...

• Conducting regional (West Coast) customer and application dialogues to understand needs from a technical perspective, leading regional seminars/workshops and trainings with customers (including distributors) to disseminate technical expertise and support sales efforts.
• Understanding and conveying regional technical key selling arguments, “Unique Value Proposition” (UVP) of our products, as you participate in regional technical conferences to share and gather technical expertise and look for innovation potential.
• Recommending and developing meaningful technical product promotion literature in coordination with the global communication and the global technical marketing teams. Additionally, you will support field sales and marketing with technical product information, application methods, and customer complaint resolution. 
• Identifying regional gaps between customer needs and competitors' products to differentiate BASF-products vs. competitors and look for innovations. 
• Improving regional market intelligence, you will identify and assess new products from competitors, new processing technology, new raw materials, market trends, and upcoming needs from a short-term and long-term perspective.
• Running flawless regional product launches in line with global expectations. 
• Developing necessary contacts with counterparts within the industry, government agencies, and academic institutions involved with product marketing, regulatory, application, innovation, new product development, and technical research. 
• Ensuring compliance with all BASF policies and governmental regulations in Safety, Ecology and Eco Efficiency, Sustainability, and Traceability, as well as regulatory compliance of the BASF Pharma Solutions portfolio in North America. 
• Helping to drive the new strategic direction for BASF’s pharmaceutical business as the regional technical expert.

If you...

• Possess a bachelor’s degree or advanced degree, preferably in Pharmaceutical Sciences, Biotechnology or related Health Sciences fields.
• Have a minimum of five years of experience in the (Bio) Pharmaceutical industry.  Technical Service experience in the (Bio) Pharmaceutical industry is a plus.
• Have developed wide network of formulation / Manufacturing Science & Technology scientists/process engineers within the (Bio) Pharmaceutical Industry and in-depth technical knowledge of the BASF Pharma portfolio.
• Can communicate effectively with customers and regional and global colleagues.
• Possess strong analytical skills.
• Have solid project management skills.
• Possess an unwavering commitment to compliance.
• Have the ability to communicate effectively, not only within North America but also with global colleagues including Technical Services laboratories, Technical Marketing and Strategic Marketing to help drive the new strategic direction for BASF’s pharmaceutical business.
• Are available to travel within North America, estimated at 40% of time.

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $132,800 - $166,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.