Customer Service Representative


LOCATION


COMPANY


JOB FIELD


JOB TYPE


JOB ID

LOCATION


COMPANY


JOB FIELD


JOB TYPE


JOB ID

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Description

At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

 

We provide a challenging and rewarding work environment with strong emphasis process safety, as well as safety of our employees and the communities we operate in, and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.

 

Where the Chemistry Happens… 

 

Customer Service Representative (2102134) – Parma, ID

 

The customer service representative is responsible for support to domestic and/or international sales efforts, for a specified sales area and/or market efforts, by ensuring the adequate management of the formal processes of sale (order-taking, invoicing, information maintenance), and a professional communication (friendly, fluid, and precise) of the incidences and the solutions, with the customer, the sales network (incl. crop teams) and the internal departments (logistics, quality) to facilitate the processes to achieve the highest possible level of customer satisfaction.

 

Principal Responsibilities

 

  • Orders, initiation and management;  
  • Independently manage assigned accounts through direct interaction with the customer in dealing with their bookings, confirming orders, and input of the order data into the system according to the established procedures so that they can be completed by the departments:  
  • Search for information and alternatives when the orders cannot be completed according to customer needs;  
  • Evaluate order handling process to ensure entering, auditing and expediting are complete;  
  • Decide on substitutions when ordered variety is not available;  
  • Order follow-up, incidences and claims and communicate with external and internal customers about the process and possible delays;  
  • Daily analysis of open order report to ensure accuracy of bookings and ship dates;  
  • Distribute open order report.  
  • Ensure customers are well informed of their orders in process and outstanding booking balances;  
  • Analyze, communicate and register claims and complaints including wrong shipments  
  • Providing advising and proposals relating to customer complaints and issues;  
  • Continuous evaluation and analysis of bookings verses available inventory/incoming crop through independent communication with the logistics department.  
  • Responsible for the execution of seed allocations to customers as approved by Crop Sales Managers and received by logistics.  
  • Evaluation and analysis of bookings to accurately reflect shortages;  
  • Ensure rules and regulations are followed for any seed exported to other countries;  
  • Maintenance and exploitation of data;  
  • Continual enhancement of industry knowledge and company product lines, price lists and various marketing promotional services;  
  • Occasional visits with customers, Crop Sales Managers, and other internal personnel to ensure customer expectations are being met and/or exceeded;  
  • Attend relevant Triangle meetings for responsible crops;  
  • Establish and maintain a good climate of collaboration with internal and external customer and give administrative support and assistance to Crop Sales Managers as needed by providing customer reports and booking information;  
  • Evaluate and analyze customer complaints using set procedures.
 

Knowledge/Skills

    Strong analytical and interpersonal skills;
    Excellent communication skills, both written and verbal.
    Language skills: English required, bilingual (English/Spanish)
Preferred

    Working knowledge of traffic coordination, sales and marketing
    Procedures, and sales and inventory control systems.
    Strong computer (ms office), phone, technical and aptitude skills   Strong organizational skills.
 

 

Create Your Own Chemistry: What We Offer You… 

 

Adding value to our customers begins with adding value to you.  You at BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you at BASF, you create your own chemistry. 

 

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career. 

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Ingredients for Success: What We Look For In You… 

 

Basic qualifications:  

 

  • High School Diploma or GED  
  • Minimum 2 years experience as a customer service representative
 

 

Preferred Qualifications:

 

  • Bachelor’s Degree  
  • International Customer Service environment experience  
  • Prefer bilingual language skills (Spanish/English)
 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by law. 

 

BASF recognizes institutions of higher education accredited by the Council for Higher Education Accreditation or equivalent.

A unique total offer: you@BASF


At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.


At BASF, we believe that people are the key to our long-term success and that talent is in everyone.
We thrive on giving you the support you need to be your best and fulfil personal ambitions…that’s how we create chemistry. #belongatBASF

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Parma, ID, US, 83660

BASF Corporation
SALE - Sales
Standard
EN_US_2102134
ATS_TALEO_NA


Nearest Major Market: Boise
Nearest Secondary Market: Meridian