Customer Service Representative (BASF-Chemetall)

Now Hiring! Customer Service Representative (ECT-Chemetall)

Come create chemistry with us!

BASF/Chemetall, is the Surface Treatment global business unit of BASF’s Coatings division, operating under the Chemetall brand, and a leading supplier of applied surface treatments worldwide. At BASF/Chemetall, we develop and manufacture tailor-made technology and system solutions for applied surface technology. Our products protect metals from corrosion, facilitate forming and treatment, prepare parts optimally for the painting process and ensure excellent coating adhesion. Our technologies and products are used in a variety of industries and end markets such as automotive, aerospace, aluminum finishing and metal forming.  

The chemical treatment of metal surfaces is BASF/Chemetall core competence. The focus of our worldwide activities is on the development and implementation of customized technology and system solutions for surface treatment.

We are looking for a Customer Service Representative to join our Customer Care Team in Mississauga, Ontario. 

The Customer Service Representative will interface with customers, supply chain, operations, and work with our credit department.

As a Customer Service Representative (ECT-Chemetall), you create chemistry by...

• Respond promptly to customer inquiries through various channels.
• Provide accurate information about products, services, and policies.
• Handle the order to cash process. 
• Resolve customer complaints and issues efficiently and professionally.
• Process orders, returns, and exchanges as needed.
• Maintain customer records and update account information.
• Collaborate with other departments to ensure customer needs are met.
• Follow up with customers to ensure resolution and satisfaction; collect customer feedback. 

If you have...

• High school diploma is required.
• Minimum of 2 years of experience in customer service or customer facing function is required.
• Prior experience with providing customer support by phone and processing orders. 
• Familiar with the order to cash process is preferred. 
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively.
• Analytical thinker, problem-solving and conflict resolution skills.
• Knowledge of ERP systems; SAP is preferred.
• Comfortable using Microsoft Office Suite.  

Create your own chemistry with you@BASF

Adding value to our customers begins with adding value to you. you@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you – the whole you – in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.  We also provide engaging learning and development opportunities to help you make the most of your talents and your role.

About us

As the world’s leading chemical company, we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

We constantly strive to become an even better workplace. As a result of our commitment to our employees, BASF has earned various awards, including being recognized by Mediacorp in 2025 as one of Canada's Top Employers for eleventh consecutive year, one of the Greater Toronto Area's Top Employers for the twelfth year in a row, and twice being named one of Canada's Top Employers for Young People and Best Diversity Employers.

We provide a fulfilling work environment with a strong emphasis on the physical and psychological safety of our employees and the communities we operate in. We are always working to form the best team with an emphasis on diversity, equity, and inclusion and through lifelong learning and development.

Belong to Something Bigger. #belongatBASF

Privacy Statement

BASF takes security & data privacy very seriously. We will never request personal or financial information of any kind via either text message or direct message on any social media platform or job board. Furthermore, we will never offer a candidate a position and request a cheque for equipment or any other type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Pay Transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $24.00-$27.00 hour CAD. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law. 

Inclusion and Equal Opportunity Employment

BASF is dedicated to creating a diverse and inclusive workplace where our employees can be their authentic selves. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, place of origin, ethnic origin, colour, religion/creed, sex/pregnancy, marital status, family status, disability status, sexual orientation, gender identity or expression, or any other characteristic protected by law. 

We seek to make our recruitment process accessible for applicants with disabilities. If you require accommodations or support throughout the recruitment process, please contact Careers.NorthAmerica@basf.com with the subject line “Recruitment Accommodation Request”.