Senior Customer Experience Specialist - Care Chemicals

Now hiring! Senior Customer Experience Specialist - Care Chemicals

Florham Park, NJ (Hybrid)

We are looking for a Senior Customer Experience Specialist (CEX) to join our Care Chemicals team in Florham Park, NJ. 

Come create chemistry with us!

BASF’s Care Chemicals division is a globally leading supplier to the cosmetics, detergents and cleaning industries. We also offer solutions for technical applications and crop protection. Together with our customers, we create innovative solutions to meet the current and future needs of society more sustainably. We contribute to the long-term success of our customers’ brands with a broad range of products and concepts via our global network of production and development site. 

We are seeking a professional with strong customer focus, business acumen, and time management skills while being a team player that is result oriented to join our Customer Experience Team. In this role, you will be responsible for managing strategic accounts for all order to cash processes and engaging supply chain and commercial team members to contribute to an exceptional customer experience. You will be the key point of contact for resolving issues beyond your core responsibilities, with the expectation to continuously improve the customer experience. In addition, you will anticipate the customers’ needs and take proactive actions to exceed expectations, using your in-depth knowledge of the business and our customers. You will be a champion for change while embracing digital solutions and driving process automation. 

As a Senior Customer Experience Specialist - Care Chemicals, you create chemistry by...

• Leading day‑to‑day operations with a proactive approach to order management, owning the end‑to‑end order‑to‑cash process, anticipating customer needs, and providing recommendations based on order patterns and trends.
• Driving customer financial performance by identifying upsell opportunities and highlighting deviations from customer forecasts to support revenue growth.
• Navigating complex order‑to‑cash processes and competing priorities, applying sound judgment while continuously improving processes and policies that enhance the customer experience.
• Analyzing Supply Chain and business KPIs, driving improvements based on insights, and sharing best practices across the organization to accelerate growth.
• Collaborating cross‑functionally with business, functional, and commercial teams to build deep customer and market understanding, supporting profitable business decisions.
• Identifying and presenting opportunities, developing sustainable solutions, contributing to account plans, and championing continuous improvement, while ensuring customer business continuity plans and CEX team backup coverage.
• Facilitating the resolution of order exceptions and customer issues by leveraging Salesforce, establishing and utilizing reporting processes, and engaging internal stakeholders on commercial topics.
• Managing customer eCommerce platforms by proactively driving eSolutions, implementing digital tools and approaches, and promoting self‑service capabilities to improve engagement and efficiency.
• Leading new hire onboarding and mentoring teammates while serving as a subject‑matter expert for complex order‑to‑cash processes.
• Representing CEX by leading projects and initiatives, delivering measurable business results, driving continuous improvement, and collaborating cross‑functionally to ensure success.

If you...

• Preferrably hold a bachelors degree in Business Administration, Supply Chain or related field.
• Preferrably bring 2 years of experience in Customer Experience related roles.
• Possess a continuous improvement & customer focused mindset.
• Have strong analytical and problem-solving and organizational abilities.
• Bring strong project management experience, robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning systems.
• Possess excellent communication skills. 

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact Careers.NorthAmerica@basf.com to report fraud.

Pay transparency

BASF is committed to pay transparency practices. The competitive Pay Range for this role is $79,200 - $99,000. Actual pay will be determined based on education, certifications, experience, and other job-related factors permitted by law.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.