Technical Service Manager











We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.


At BASF, we create chemistry through the power of connected minds. By balancing economic success with environmental protection and social responsibility, we are building a more sustainable future through chemistry. As the world’s leading chemical company, we help our customers in nearly every industry meet the current and future needs of society through science and innovation.

We provide a challenging and rewarding work environment and are always working to form the best team—especially from within, through an emphasis on lifelong learning and development.


And we are constantly striving to become an even better place to work. BASF has been recognized by Forbes Magazine as one of America’s Best Employers in 2019. Come join us on our journey to create solutions for a sustainable future!
Where the Chemistry Happens

For further information about the Dispersions & Resins business in North America, please visit

Technical Service Manager– 1903548 – Charlotte, NC

We are looking for a talented individual like you to support the customer for Additives in our North America locations. 

You will develop a Technical Service team that executes projects with customers to drive volume growth, troubleshoot and solve customer problems, and benchmark our value proposition against competitive offerings.  You will be accountable for implementation of technical actions within the Global ED2 strategic business plan.  

This role is heavily matrixed, interfacing and collaborating with marketing and technical colleagues in the Architectural, Industrial, Printing & Packaging, Paper Coatings and Construction industries within EDN; the role also collaborates with counterparts in all regions to drive regional projects and share best practices.  This position also works in close collaboration with the R&D function to deliver on new product development.

Qualifications - BASF recognizes institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent

Formula for Success


  • Utilize your skills within leadership and team development including leadership in a direct or indirect capacity.  Provide leadership and team development skills while managing a diverse team and collaborating across business lines. Maintain your skillsets within communication (verbal, written, presentation), business acumen, problem solving, strong work ethic and being goal orientated.
  • Leveraging your Chemistry, Engineering, or Technical degree along with experience in sales, marketing, product management, customer-facing (architectural, industrial, transportation or construction coatings industries), and possible additives knowledge.
  • You will develop vision, mission, objectives and strategies for the Technical Service team consistent with the Market segment strategy plans and objectives.
  • Use your skills to connect frequently with customers, presenting our technical offering and supporting team members in their customer interactions.  Collaborate and interact with Marketing, Sales, Product Management, Research & Development and Manufacturing.
  • Prioritizes technical service resources required to achieve Strategy Plan objectives, effectively communicate technical priorities to achieve business objectives.
  • Work to enable Additives growth by driving technical projects to service customer needs.  Accountable for occupations and other safety aspects in addition to compliance in EH&S and ISO standards.
Create Your Own Chemistry: What We Offer You 


Adding value to our customers begins with adding value to you. You@BASF is the suite of benefits, perks, programs and unique opportunities we offer to support you—the whole you—in all stages of your life and career. With you@BASF, you create your own chemistry.

The total rewards that you receive as a BASF employee go way beyond a paycheck. From competitive health and insurance plans, to robust retirement benefits that include company-matching contributions, to making sure you never stop learning, we believe investing in you is investing in our success. Working for a large, global organization, you’ll have a chance to grow professionally and personally, expand your network and build a rewarding and dynamic career.

BASF provides interesting and challenging learning and development opportunities to help you make the most of your talents and your job.

A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.

At BASF, we believe that people are the key to our long-term success and that talent is in everyone.
We thrive on giving you the support you need to be your best and fulfil personal ambitions…that’s how we create chemistry. #belongatBASF

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

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Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

Charlotte, NC, US, 28273

BASF Corporation
ENGI - Engineering & Technical Service

Nearest Major Market: Charlotte