OEM Customer Site Service Manager

Now hiring! Customer Site Service Manager-OEM

Alabama

We are looking for an experienced automotive industry Customer Site Service Manager to lead  activities at our Mercedes Benz customer site in Alabama.  You will have 3 direct reports and ensure key initiatives and daily paint department demands are handled to customer satisfaction.

Come create chemistry with us!

BASF’s Coatings division is a global expert in the development, production and marketing of innovative and sustainable automotive OEM and refinish coatings, decorative paints as well as applied surface treatments for metal, plastic and glass substrates in a wide range of industries.  The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. The Customer Site Service Manager (CSSM) will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support  our Mercedes customer relationship and should be able to communicate clearly and effectively with both internal and customer teams and able to convey expectations, address concerns, and maintain open lines of communication to ensure everyone is on the same page. 

The incumbent will demonstrate the technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.
 

You create chemistry by...

• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supporting the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.
• Virtually Managing technical service provided to a Tier supplier based in Michigan.
• Possessing solid understanding of different application processes used in OEM and tier plant (two tone). 
• Developing and maintaining three-way communication channel amongst vendors and BASF, for technical and inventory topics

If you...

• Hold a Bachelor’s Degree (preferred) or High School Diploma (or GED) plus Equivalent Experience
• 6+ years of Automotive Coatings Industry experience is essential
• Have Extensive background in paint applications and manufacturing you will provide on-site expertise of products, their application and performance.
• Have superior communication abilities and strong entrepreneurial drive and business acumen 
• Have leadership skills as well as management skills to coach, mentor and develop your team members

Create your own chemistry with you@BASF

At BASF, you will have the chance to do meaningful work towards building a more sustainable future. In addition to competitive compensation and benefits, BASF provides you with access to a wide range of elements to help you be your best. It’s what we call you@BASF. We are committed to providing benefits, programs, and opportunities that support our employees’ overall well-being, personal growth, and a safe, collaborative, and inclusive work environment.

Just some of the many benefits we offer include:

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

About us

As one of the largest chemical companies in North America we have been finding solutions for your everyday needs and addressing the most complex economic, environmental, and sustainability challenges for more than 150 years!

At BASF we empower our employees with the tools, guidance and opportunities they need to advance and succeed in work and life. Giving you the support you need to be your best and fulfill your personal ambitions is what helps us create chemistry. After all, our success is linked to yours. Whatever path you envision, BASF is a great place to build a rewarding, successful career.

Belong to Something Bigger. #belongatBASF

Privacy statement

BASF takes security & data privacy very seriously. We will never request financial information of any kind via email, private text message or direct message on any social medial platform or job board. Furthermore, we will never send a candidate a check for equipment or request any type of payment during the job application process. If you have experienced any of the above, please contact myhr@basf.com to report fraud.

Equal employment opportunities

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, age, citizenship, color, religion, sex, marital status, national origin, disability status, gender identity or expression, protected veteran status, or any other characteristic protected by law.

Applicants must be currently authorized to work in the United States on a full-time basis.