BPM Operations Support (1 Year Contract)











We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.


Digital Hub Kuala Lumpur attracts, grows, and develops passionate people who will meaningfully impact the digital future of BASF. Come join us and be a part of our digitalization journey. 


Objectives of the Position

Global Digital Services (GDS) is supporting BASF business in Digitalization transformation. Our Teams’ MISSION is to digitize and automate business processes with Bizagi BPM to increase speed and productivity for BASF’s processes and users.

Part of the GDS strategy, BASF Shared Services Center Kuala Lumpur (BSSCKL) is one of the established Digital Hub for APAC region.

In this role, you will be part of our DevOps Team and responsible for:

  • Incident, Change and Problem management
  • Providing Level 2, 3 & 4 support (as part of DevOps Team) and document solutions on analysis/ identification of most frequently faced issue and solutions. This would be a continuous process.
  • Monitoring and handling issues submitted through the BASF Ticketing tool
  • Classifying issues into Incident and feature (Enhancement)
  • Managing and processing of the incident / feature through the sprints by considering prioritization
  • Using agile development methodologies and tools like Kanban and Jira


Main Tasks

  • Acknowledge any new issues logged into the ticket system.
  • Evaluate the ticket as per the nature of request and accept and provision fix.
  • Perform Problem identification and fix in Bizagi BPM
  • Perform Release management in test system for the fixes processed and obtain sign offs.
  • Manage the move to Production for the fix release
  • Implementing small change requests on Bizagi BPM
  • Involvement in correspondence with Bizagi and provide required information and knowledge about product issues.




  • Degree in Computer Science, informatics, business informatics or in a comparable field

Working Experience

  • n/a

Technical & Professional Knowledge (Mandatory)

  • Basic understanding of or strong interest in Business Process Modelling Notation (BPMN 2.0)
  • An entrepreneurial spirit and the ability to foster a positive and energized culture
  • Excellent analytical skills and high customer orientation
  • A growth mindset with a curiosity to learn and improve.
  • Team player with strong interpersonal, written and verbal English communication skills.
  • Ability to work in a multicultural team spread across the globe.
  • Basic understanding of agile development processes like Scrum or Kanban
  • Strong Digital mindset to accelerate BASF Digitalization transformation journey
  • Good skills in at least one common programming language like Java, C#, Javascript or Python


As one of the world’s largest chemical companies, BASF is on a mission to create chemistry with a sustainable future. The Digital Hub Kuala Lumpur, alongside four other Digital Hubs across the globe, are part of the Global Digital Services team, which is the technology powerhouse driving our vision. As an integrated hub focused on digital growth and innovative business solutions, you will find many opportunities to create an impact here.  

Whether you want to streamline processes with robotics automation, deep-dive into emerging technologies, or help tell the story of BASF – we have you covered. By investing in best-in-class tools and encouraging cross-functional collaboration, we empower our people to be curious and pursue any area of the business that interests them. The bottom line? We want you to bring your differences and spark positive evolutions in BASF. 

Further Information BASF Digital Hub Kuala Lumpur 



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A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.

Working at BASF: We connect to create chemistry

We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 117,000  individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

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Contact us

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For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 117,000 other minds.

Kuala Lumpur, MY, 50000

BASF Asia Pacific
Information Technology/Service