Assistant Manager, APAC Technical and Documentation Services
About The Role
Contribute to strategic business by management of technical process data, TDS & training documentation for technology and process solutions reference, sales teams selling argumentation and customer focused training material for APAC brands and specific global brands and products.
Regional and Global interface for APAC technical process data, TDS & training documentation requirements & demands.
How You Will Do It
1) Documentation
- Responsible for creating, modifying and publishing of technical data sheets (TDS) in UNICORN platform for APAC and Global products (Glasurit, R-M, baslac and other brands).
- Technical support in running the TDS management tool in UNICORN including user management; training of key-user / user / translator.
- Responsible for creating, modifying and publishing of technical documentation for the different platforms (Glasurit Know How, InfoRM, baslac webpage, …) for APAC and Global products (Glasurit, R-M, baslac and other brands).
- Responsible for creating, updating and publishing of paint manuals for strategic accounts (e.g. MB, Bentley, …) - in all defined languages.
- Responsible for creating, updating and publishing of paint manuals for Commercial Vehicle and Truck&Bus - in all defined languages.
- Support in creating and modifying technical label data to secure up to date labelling for products.
- Supports countries on technical requests for products, processes and paint systems.
2) Technical Service Center
- Support for the TSC- APAC regarding e-mail inquiries and product and system complaints.
- Interface between the Local Service Centers, the ECR Applications process teams, Marketing and the laboratories.
- Check, prioritize and process requests from Local Service Centers and/or forward them to other units for processing. This includes the initialization of technological tests in coordination with the Applications team, Marketing and the technology and analytical laboratories.
- For system related complaints creation of detailed reports and recommendations for the customers based on the results of the initiated tests.
- Besides MS Office use tools like Salesforce and SAP for the documentation and correspondence with the local service centers and the laboratories.
- Responsibility for the coordination of the necessary tasks, the related documentation and for the technical correspondence.
- Creation and distribution of the APAC -TSC news and maintaining Wikipaint database for service center support.
What We Look For
- Education: University degree with laboratory or technician graduation
- Ability to work autonomous and responsibly according to main tasks and objectives
- Exceptional written and oral communication abilities in German (Nice to have) and English
- Expertise with Microsoft Office and SAP
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Working at BASF: We connect to create chemistry
We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.
The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
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Shanghai, CN