Objectives of the Position

• Responsible for ensuring export management are as per stipulated guidelines, procedures and requirements.
• Support process improvement, knowledge and risk management as per overseas delivery services.

Main Areas of Responsibilities and Key Activities

• Processing & monitoring of customer orders for exports from different business units in compliance with legal, country or customer regulations
• Fulfillment of customer-specific service agreements and order-related requirements
• Responsibility for orders in line with the door-to-door accountability concept and monitoring of delivery reliability
• Collaborate with Transport Managers, forwarders, Export Managers, and other stakeholders to resolve documentation discrepancies and ensure smooth, timely shipment execution
• Prepare, validate, and monitor export related documents (e.g., BL/SWB, COO, COA, MSDS, packing list) in line with regulatory and operational guidelines
• Support issue resolution by troubleshooting export order discrepancies and working with cross functional teams to prevent delays
• Execute assigned export management transactions in SAP, ensuring correct data flow and documentation availability
• Coordinate improvements to systems and processes, including participation in User Acceptance Testing (UAT) and providing feedback for enhancement
• Work closely with internal partners such as the Supply Chain Nerve Center, Supply Chain Excellence, and Transport Managers to optimize efficiency, accuracy, and compliance
• Provide backup support when assigned, ensuring continuity in operations and decision making

Job Requirements

Education 

• Diploma / Degree of any discipline

Working Experience 

• 1-2 yearsin order management, export management, supply chain and logistics
• Career startersor first professional experience in import export management and international trade 

Technical & Professional Knowledge 

• Knowledge of import export and logistics processes as well as transport management
• Experience in the use of MS Office and SAP R/3
• Structured, independent and process-oriented working width
• High degree of customer orientation
• High proficiency in spoken and written English 

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my