Customer Service Officer for Nutrition and Health (Contractor)

Global chemical company BASF has been a key player in Korea since entering market in 1954. As a leading foreign company in Korea’s chemical industry, BASF operates eight large-scale production sites across the country. Additionally, the company runs advanced Performance Materials and Electronic Materials R&D Centers, along with two technical centers focused on Computer-Aided Engineering (CAE), Polyurethane, and Personal Care. In 2024, BASF records approximately € 1.1 billion in sales to customers in Korea and employed 1,240 people as of the end of the year. Further information is available on www.basf.com.

Contract Period : 1 Aug 2026 - 31 Dec 2027

*Position summary:
-A Customer Service Officer (CSO) plays a critical operational role in ensuring both customer experience and supply reliability by maintaining accuracy and efficiency across the entire Order-to-Delivery process.

-Through close collaboration with overseas manufacturing sites and internal stakeholders, the CSO minimizes supply risks and systematically manages customer order processing, invoicing, and returns.
-This role requires strong SAP-based operational capabilities and a high level of data accuracy, along with the ability to continuously improve ways of working in an AI and digital automation environment. The position also demands effective problem-solving skills in complex situations involving multiple stakeholders.

*Qualifications required:

-Demonstrate SAP knowledge especially on MM and VA module
-Strong problem-solving skills in situations involving multiple stakeholders
-Ability to work flexibly across time zones

-High attention to details, and quickly adapt to change in AI automation
-Business communication in English language for liaising with global interfaces

*Key Responsibility:
-Coordinate with oversea factories to ensure timely availability of manufactured goods

-Review and process customer orders accurately
-Proactive customer communications related to Order Management
-Follow up order block/release and payment

-Send and amend tax invoice
-Handle product returns and replacements
-1–3 years of working experience with fluency in English.

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