Technical Service Staff - Chinese Speaking (12 months contract)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Main responsibilities

Provide Technical Support:

• Troubleshoot technical issues occurring in the production processes or operations of the client.
• Offer technical advice and assist in resolving product or equipment usage issues.

Coordinate Between Teams and Clients:

• Communicate with clients to gather technical issues and collaborate with teams to find solutions.

• Prepare reports and summaries of problem resolutions.

Monitoring & Quality System Management:

• Ensure that technical issues are resolved according to quality standards.

• Continuously improve and optimize working methods for greater efficiency.

Post-Sales Support:

• Offer post-sales support, including technical advice and troubleshooting.

• Monitor and ensure compliance with client requirements and specifications.

Collaboration with Other Departments:

• Work with R&D, planning, and production teams to develop and improve products and services that meet client needs.
• Coordinate with production, all parties, and sales departments to gather information or address customer complaints.

Qualifications

• Bachelor’s major in Engineering, Technology or related field.
• Proficiency in both spoken and written Thai and Chinese (Mandarin) at a good level.
• At least 1-2 years of experience in a related position (experience in a relevant industry is a plus).

Work location

• Rayong (Client’s site)

BASF has been present in Thailand for more than 50 years. The company offers a wide range of products and solutions to support almost all the key industries in the country, including Agricultural Solutions, Intermediates and Process Catalysts, Monomers, Petrochemicals, Coatings, Dispersions and Resins, Performance Chemicals, Care Chemicals, Nutrition and Health, and Performance Materials. BASF in Thailand was established in 1966 and maintains its head office in Bangkok. It operates three production sites in Samutprakarn, Chonburi and Rayong, an Automotive Coatings Technical Competence Center, and a Performance Materials Technical Development Center in Samutprakarn. In 2023, BASF posted sales of €570 million to customers in Thailand and had 625 employees as of the end of the year. Further information is available on  www.basf.com/th.