Supervisor, Customer Service (006278)
- This role will act as a Key User Customer Service Specialist.
- Take full responsibility for providing high quality and efficient customer service to customers. Pro-actively manage service requirements of assigned accounts.
- Take leading role in customer service team in selective topics, set up new processes / digital solutions to face with new business requirements or new business models.
- As main customer contact, responsible and accountable for managing day-to-day order enquiries and all order-related activities; guarantee a seamless order-flow. Being responsible for order acceptance, entry and validation incl. delivery note creation, shipment monitoring and posting VAT according to agreed customer-specific needs.
- Responsible for material availability check and order confirmation incl. active feedback to customers in the event of deviations. Perform on time and accurate Advanced Shipping Notification, providing relevant information for the dispatch process and if applicable provide shipping documents (e.g. specific labels).
- Clarification or initiation of the clarification of order blocks; deep understanding of existing BASF guidelines (credit blocks, dunning, Export restrictions, etc).
- Returns processing and if necessary, credit/ debit note creation under consideration of local finance processes.
- Manage local warehouses inventory and follow established processes/ controls to ensure the highest level of delivery performance and minimized costs (Aged Stock monitoring, write-off process, annual counting, physical stock taking.)
- Work closely with other teams, especially Planning, Sales & Engineering / Inner Sales, TM / Export & Customs to ensure efficient processes and work procedures. (eg support Inner Sales team in terms of Credit Management, Billing and Accounts Receivable.)
- Facilitate further development of Customer Service Organization in China and Asia Pacific. Actively work on OTC process improvement with smart / digital solutions.
- Actively provide support to team members on setting up processes and align among related functions to facilitate business requirements and regulations.
- Actively participate in projects (e.g. Process Optimization, LSS, Digitalization,etc.), cross regional / global cooperation, development in MS power suite, etc.
- Support testing of SAP upgrades, OTC Master Data application and testing, etc.
Job Responsibilities:-
- Possess at least a Bachelor's Degree in Supply Chain Management, Business Administration or related field
- At least 3 years of professional experience in Customer Service/ Supply Chain, deep knowledge of customer service, logistics (transport/warehousing) procurement know-how and e-commerce related processes / tools, preferably in the automotive industry.
- Strong communication skills and Change Management know-how. Ability to work effectively in virtual team environment.
- Strong strategic thinking and continuous improvement skills with proving ability to problem solve and proactively implement solutions.
- Experience in project management performing as project leader role or main contributor role.
- Excellent IT skills (e.g. SAP ERP, MS Office, MS Power Suite)
- Excellent English in both oral and written
请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Working at BASF: We connect to create chemistry
We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.
The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
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SHANGHAI,CN,200000