Senior Officer, Customer Service(006186)
• Take full responsibility for providing quality and efficient customer service to customer.
• Proactively manage the service requirements of assigned major customer accounts in coordination with the responsible sales personnel in order to secure and expand business opportunities.
Main Tasks:
1. OTC related (65%)
• Prepare Sales order: maintain master data
• Process Order: Create, change and complete sales order; transmit Purchase Order, apply credit block release, apply GTS block release, create Delivery Order, Account Receivables follow up
• Monitor Order Status: check order status and follow up with planner and supply company on supply availability and on-time shipment; order change handling and monitoring; proactively inform customers (external/internal) of updated delivery schedule; monitor invoice status
• Document Handling: collect requested shipping documents on-time and verify accuracy; create documents (Sales contracts, etc.) as per business requirements.
• Exceptional Order Handling: return order, credit notes/ debit notes creation
• Handling NCM: register and coordinate customer complaints in NCM system; actively communicate status of customer and internal work partners; raise credit /debit notes or return orders.
• Market Intelligence: Provide best possible service to customers and promote the establishment of long term customer relationship to ensure a sound profitable future customers base
coordinate with relevant personnel such as sales, logistics, warehouse, finance and production etc to solve problems and to ensure all necessary corrective & preventive actions are taken in accordance with serving standards.
• Customer interaction: receive, assess and follow up on customer enquiries, requests, feedback and market information together with Sales; take necessary action to solve service-related problem and reply to customer professionally and timely
2 Customer Account Specialist (15%)
• Extend engagement with customer, to enhance customer intimacy and operational excellence.
3 SBU Support (20%)
• Sales performance analysis
• Price/business rule implementation monitor, together with PM and SBU head
• Key contact for weekly update for SBU on process change, supply/order/billing situation and business development.
Requirements:
1. Education: BA degree in business management, supply chain management or equivalent experience.
2. Working Experience: Minimum 5 years in SCM / Logistics / Project Management area
3. Other requirements:
• Strong SAP and PC skills to assist with job tasks.
• Familiar with foreign trade practice
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A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
Working at BASF: We connect to create chemistry
We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.
The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
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SHANGHAI,CN,200000