Assistant Manager, APAC Technical and Documentation Services(007350)
BCTS currently employs approximately 400 individuals. In addition to sales and marketing, the company operates a resin plant for automotive coatings industry, producing a range of raw materials of coatings, including acrylics, polyester, polyurethane, e-coat binder, and intermediate grinding resin. A global Digital Transformation Unit (DTU) and global / regional R&D facilities are also operated by BCTS. The R&D facilities consist of spray booths, drying chambers, simulation line laboratories, and physical testing laboratories, which are used to test, refine, and innovate intermediate and finished products related to automotive coatings. DTU analyzes prospective future business sectors for coatings industry to offer digital solutions.
Objectives:
Contribute to strategic business by management of technical process data, TDS & training documentation for technology and process solutions reference, sales teams selling argumentation and customer focused training material for APAC brands and specific global brands and products.
Regional and Global interface for APAC technical process data, TDS & training documentation requirements & demands.
Main Tasks:
1) Documentation
- Responsible for creating, modifying and publishing of technical data sheets (TDS) in UNICORN platform for APAC and Global products (Glasurit, R-M, baslac and other brands).
- Technical support in running the TDS management tool in UNICORN including user management; training of key-user / user / translator.
- Responsible for creating, modifying and publishing of technical documentation for the different platforms (Glasurit Know How, InfoRM, baslac webpage, …) for APAC and Global products (Glasurit, R-M, baslac and other brands).
- Responsible for creating, updating and publishing of paint manuals for strategic accounts (e.g. MB, Bentley, …) - in all defined languages.
- Responsible for creating, updating and publishing of paint manuals for Commercial Vehicle and Truck&Bus - in all defined languages.
- Support in creating and modifying technical label data to secure up to date labelling for products.
- Supports countries on technical requests for products, processes and paint systems.
2) Technical Service Center
- Support for the TSC- APAC regarding e-mail inquiries and product and system complaints.
- Interface between the Local Service Centers, the ECR Applications process teams, Marketing and the laboratories.
- Check, prioritize and process requests from Local Service Centers and/or forward them to other units for processing. This includes the initialization of technological tests in coordination with the Applications team, Marketing and the technology and analytical laboratories.
- For system related complaints creation of detailed reports and recommendations for the customers based on the results of the initiated tests.
- Besides MS Office use tools like Salesforce and SAP for the documentation and correspondence with the local service centers and the laboratories.
- Responsibility for the coordination of the necessary tasks, the related documentation and for the technical correspondence.
- Creation and distribution of the APAC -TSC news and maintaining Wikipaint database for service center support.
- Education: University degree with laboratory or technician graduation
- Ability to work autonomous and responsibly according to main tasks and objectives
- Exceptional written and oral communication abilities in German (Nice to have) and English
- Expertise with Microsoft Office and SAP
请时刻警惕任何可能的招聘欺诈行为！请注意，巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。
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A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
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