Senior Manager, Order‑to‑Cash (Regional)

Objectives of the Position          

• Lead the regional OTC Team of in total 30 FTE, including cooperation with the relevant Units/ Functions and sites.
• Responsible for ensuring that tasks and responsibilities are firmly anchored within the team. Monitoring of performance and results via KPIs and suitable benchmarks.
• Responsible for optimizing and developing personnel, processes, and distribution of tasks.

Main Tasks

Responsibilities and key activities

• Responsible for the disciplinary and functional leadership of the whole OTC team of total 29 FTEs for all countries in Asia
• Continuously exchange and manage the country sales heads, by collecting their concerns and feedback on day to day operations and break it down to the team for execution
• Coordinate required activities in the event of supply bottlenecks and ensure adequate, timely communication with customers and internal stakeholders.
• Ensure adherence to customer specific process requirements and other agreed standards, i.e. delivery process, labeling, invoicing
• Work closely with other teams, especially Planning, Sales, TM / Export & Customs to ensure efficient processes and work procedures
• Foster a seamless customer experience culture within the team
• Pro-Actively collect insights from external views and drive innovation and digitalization
• Ensure all processes are compliant with regulatory and BASF requirements

Organization & People

• Identify development needs of employees and take care of knowledge transfer and their further training.
• In alignment with supply chain director, establish annual goals and objectives for the team in coordination with BU objectives, and manage performance to ensure attainment
• Strategically develop the organization to be competitive within the chemical market

Optimization & Projects

• Lead the identification of continuous improvement opportunities related to customer service, supply chain and others.
• Drive AI solutions related to OTC field
• Ensure timely implementation of agreed improvement projects within the team including adequate tools and systems.

Cost, Performance & Compliance

• Set up an environment for long-term performance improvements by setting and monitoring targets / key performance indicators (KPI/PPI) incl. Identification of saving potentials, ensuring strict compliance with regulations, and group standards.
• Timely implementation of sustainable countermeasures in the event of a deviation.
• Keep an eye on the overall budget and drive cost optimization projects 

Requirements

• Bachelor degree in business administration or familiar areas
• At least 5 years experience in the area of supply chain management
• At least 4 years experience in a leadership role
• Pro-found understanding in supply chain distribution set ups and processes
• Experience in customer service in an international company for more than 5 years or relevant work experience in SCM/sales/controlling/, chemical industry background is a plus
• Chemical industry background preferred
• Proactive, can work independently and in teams

Technical & Professional Knowledge

• Practical knowledge in SAP
• Experience in leading a team
• High analytical skills
• Pro-found experience in Microsoft tools (Excel, Powerpoint)
• Proficiency in both written and spoken English as well as Mandarin
• Team spirit and high willingness to collaborate across different functions

About BASF in Malaysia

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my