Head - EXIM Operations

Objectives of the Position

Lead  EXIM Operations team for managing end to end clearance for BASF entities in India

Main Tasks

• Manage the import and export operations from the perspective of customer centricity and efficient operations through monitoring of key regional and country KPIs such as In-time Clearances, Feedback Rates, Documentation, etc
• Manage the shipping vendors to ensure import of Bulk Parcels of captive and merchandise goods. Ensure monitoring of shipping vendors based on Operational Vendor Management guidelines
• Drive Service Provider (3 PL) management for efficient and cost-effective operations.
• Monitor and optimize cost for import operations.
• Improve services of Business units and maintain same as per SLAs agreed and have quarterly service dialogue with business units
• Maintain good relations with the Port Authorities / carriers and represent BASF as and when required.
• Ensure Import/ Export Operations is managed smoothly, and possible actions put in place to ensure uninterrupted business continuity.
• Implement Regional Projects and Improvement initiatives in Import/ Export Operations.
• Development of guidelines, standard operations procedures for knowledge management & training
• Act as an emerging or knowledgeable contact in the areas of project management, supply chain optimization tools, approaches and methods.
• Implementation of risk mitigation plans and controls for the department
• Establishe/utilize tools to provide transparency to cost to serve and the optimization of the cost structures
• Liaison between service providers, Hub as single point of contact to manage exceptions and or escalations
• Steer and jointly review with operation teams for defining, monitor and analyze logistics service provider performance against target KPI's
• Evaluate infrastructure at various Ports and define operational modalities for High Seas Sale / In-Bond Sales / Merchandize Through business models
• Ensure import documents are tracked through SAP report and are getting downloaded well in advance before vessel arrival.

Minimum Education and qualification required for the Position

Education: Graduate with PG diploma in operations preferred

Working Experience: 13 – 15 years’ experience in EXIM Operations

Technical & Professional Knowledge: 

• Good Knowledge of EXIM Operations involving various stack holders like Port /CFS / ICD /CONCOR etc.
• Having good leadership skills managing team of 2-4 FTEs
• Being part of cross functional project demonstrating teamwork and collaborations for success  
• SAP Knowledge of MM and SD Module.
• People management

Core Competencies:

• Act with Entrepreneurial Drive
• Drive Innovation and Sustainable solutions
• Develop Self and Others

Job-related preferred skills:

• Collaborate for Achievement
• Demonstrate Customer Focus
• Market awareness about cost and Industry benchmark in Operations