Customer Experience Specialist











About BASF


We are the world’s leading chemical company, we create chemistry for a sustainable future. Our broad portfolio ranges from Agriculture, Performance Materials, Health & Nutrition, Chemicals, Coatings to Energy & Resources.  


We are proud of our strong history of innovation. Every day, our global team of over 117,000 individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.


Formula for Success


At BASF we are entering an exciting time within our Agriculture business with an existing portfolio of world class products and a pipeline of new products that will bring significant benefits to the Agriculture industry.


Read what it’s like to work in BASF’s Agricultural Customer Experience team here: Journey of an Ag grad: Jake Gaudion (


The role of Customer Experience Specialist is a great place to kick start your career with BASF. Working closely with key internal stakeholders, you will be responsible for looking at ways to improve our offering to our corporate customers, through getting involved in process improvement projects and more streamlined logistics reporting. You will be responsible for delivering an unrivalled experience for our corporate customers that will build stronger relationships and optimise business outcomes.



  • Look at new ways of improving the customer journey
  • Spend time confirming orders, troubleshooting and resolving issues. 
  • You will work with our corporate customers daily on logistics, supply chain and other enquiries
  • You’ll use your attention to detail entering customer data in our SAP system


Please note, this role can be either part time or full time and that it is a 12 month or 24 month position with view to permanency.


Ingredients for Success


To be successful in this role, you’ll be a recent graduate who possesses a combination of great communication, strong stakeholder management skills, and a drive to progress through a global organization.



  • Demonstrate a keen eye for detail and the ability to juggle priorities
  • Experience of providing high-levels of customer service
  • Ability to identify and drive opportunities for process improvement
  • Willingness to support others in the team


What we can offer you


At BASF you get more than just compensation. Our total offer includes a wide range of elements to suit each one of our global team. By creating chemistry with us, you can look forward to:

  • A diverse and inclusive environment, with an open and fair internal promotion process
  • A competitive parental leave policy, and a supportive return to work plan
  • Give back to your community with our corporate volunteering scheme
  • 4 weeks annual leave, with the offer to purchase additional leave throughout the year
  • Opportunities to apply for international assignments – the perks of a global business!


Connect to Create Chemistry


If you’d like to join a diverse global business and create chemistry for a sustainable future, we want to hear from you!


Click ‘apply’ below.




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A unique total offer: you@BASF

At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.

Working at BASF: We connect to create chemistry

We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 120,000  individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

The right people are crucial for our sustainable success. We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.

About BASF

Find out what BASF has to offer as an employer and why you should join our team.

Your application

Here you find anything you need to know about your application and the application process.

Contact us

You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you.

Please note that we do not return paper applications including folders. Please submit copies only and no original documents.

For BASF, diversity is one of the essential keys to business success and the well-being of our employees. We promote an inclusive culture that accepts the diversity of people, experiences and capabilities. By embracing talents and abilities of all kinds, we aim to boost creativity and motivation, and enhance our teams’ performance.

Join the team and connect with more than 117,000 other minds.

Melbourne, Victoria, AU

7035-BASF Australia Ltd.
Marketing & Sales