Shipping Management & Operation Vendor Management Asia Pacific (Manager I)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF!

Objectives of the Position

Lead global operational vendor management for Maritime Carriers, Tank Container Operators (TCO), Flexitank, and Bulk Parcel categories. Deliver resilient, future ready maritime logistics that support BASF’s integrated supply chain through strategic partnership with regional and global logistics, procurement, and supply chain teams. Provide decisive executional leadership, elevate service provider management standards, and drive global collaboration, innovation, and continuous improvement across countries and business units.

Job Responsibilities

• Regional & Global Steering
  •    Lead end-to-end operational vendor management for Maritime Carriers, TCOs, Flexitanks, and Bulk Parcel services across Asia Pacific
  •    Operationalize global liner contracts and ensure alignment with global logistics strategy.
  •    Drive contract execution excellence, including onboarding, governance, compliance, performance monitoring, and operational optimization.
  •    Act as regional focal point for global maritime crisis management, business continuity, and shipping initiatives.

• Service Excellence & Performance Management
  •    Implement and lead service management frameworks aligned with BASF global standards for cost, quality, and sustainability.
  •    Manage and analyze contracted carrier performance, KPIs, cost benchmarks, allocation fulfilment, and compliance.
  •    Act as the primary escalation contact for shipping operations — including freight carriers, TCOs, and Flexitank 
  •    Collaborate with internal stakeholders to resolve cross country service deviations and lead service recovery.

•  Process Optimization & Innovation
  •    Lead regional and global structural and operational improvements across import/export and maritime processes
  •    Drive regional and global continuous improvement initiatives by analyzing trends, performance gaps and root causes to enhance reliability and cost-effectiveness.
  •    Develop SOPs that embed best practices, governance, and transparency across-country 

Cross-Functional & Supplier Collaboration

• Lead regional risk assessment activities, contingency planning, and implementation of preventive and corrective measures.
• Strengthen collaboration across 3PLs and LLPs through regional and global alignment with logistics stakeholders, procurement, and business units to drive continuous innovation.
• Provide operational and cross‑functional support; perform other tasks as assigned to meet BASF objectives.
• Serve as backup for team members and line manager for service‑provider management and import‑export operations as required.

Requirements

Education

• Degree in Business Administration or equivalent, Logistics/Supply Chain/Business Management or related field

Working Experience

• Minimum 5-8 years in Logistics Operations, Logistics Service Provider management, Supply Chain Management. Working experience in the chemical industry preferred.

Technical & Professional Knowledge

• Expertise in Supply Chain Management, Operational Logistics and Import-Export processes, including Incoterms, regulations and non-conformance management.
• Good capability in written and verbal English.
• Intercultural competence, communication and language skills, proactive and solution-oriented with good issue-handling skills.
• Proficient in Business Intelligence Tools, Excel, Word, and PowerPoint.
• Knowledge of International Maritime Dangerous Goods (IMDG), International Air Transport Association (IATA), Supply Chain Processes, Transportation Management (Air, Maritime and surface) and international trade preferred.
• Experience in project management & SAP implementation preferred.

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital.

We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.