Senior Manager, Import Export and Customs Operations ASEANA (South East Asia and ANZ)

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !

Objectives of the Position

​​​​​​​Lead and steer operations of import export and customs for scope countries of Malaysia, Singapore, Indonesia, Thailand, Vietnam, Australia/ New Zealand

• ​​​​​​​Steer and develop teams responsible for country operations
• Drive service mindset for Door-to-Door Accountability through business engagement and extensive collaboration within country business and operations, regionally and globally
• Lead GB overseas operational performance and tactical steering through disciplined license to operate, process excellence and transparency and continuous improvement and opportunity recommendations   
• Responsible for service delivery management, service demand and structured escalation management.
• Responsible to ensure knowledge retention and management within BASF to ensure business continuity and risk management of BASF global delivery services 

Main Areas of Responsibilities and Key Activities

• Assume disciplinary (Malaysia) and operational leadership for import export and customs teams in ASEANA - Malaysia, Singapore, Indonesia, Thailand, Vietnam, Australia/ New Zealand. This includes and not limited to team development, administration, operational cost measures, etc
• Ensure high level operational discipline in meeting organizational targets and business requirements
• Escalation point for import export operations to resolve key challenges and involvement in business impact changes relevant to the scope
• Drive and promote continuous process and system enhancement, and ensure solution alignment with prevailing overall concepts, compliance requirements and quality management (periodic reviews, etc..) 
• Facilitate the sharing and deployment of best practices to improve the cooperation and overall performance for import export, customs with local, regional & global teams.
• Ensure effective coordination & collaboration with expert teams (SCNC, SCE…), GB operation units, country operations, logistics procurement, business units and relevant parties for process improvements and development of operational scope and tactic
• Ensure knowledge retention of BASF overseas delivery services and customs, through effective knowledge retention and management and risk management / business continuity plan and measures  
• Support senior projects (i.e. NGBA) and BASF projects / initiatives, relevant to import export and customs scope
• Responsible for change management & joint coordination on regional process and guideline alignment between countries and hub operations 
• Assumes back up responsibility for line manager, peer senior managers of import export and customs operations, and import-export customs leads in scope countries – where required and as aligned   

Requirements

Education

• Minimum Bachelor’s degree from accredited university
• Major/minor in Supply Chain Management, Engineering, Information Systems preferred.

Working Experience

• 10-12 years in supply chain management roles, e.g. transportation, planning, customer service, customs and foreign trade.
• Strong knowledge in trade regulations, customs duty and taxes added advantage
• Have experience in managing trade and logistics in more than 1 ASEAN country preferred
• Excellent knowledge in end-to-end supply chain process and concept of international trade preferred
• Experience in strategic, tactical supply chain management – with proven achievement records

Technical & Professional Knowledge

• Supply Chain certifications preferred, e.g. APICS, Lean Six Sigma
• High proficiency in SAP (SD, TM, MM) and other ERP
• Expert knowledge of master data, ERP to trade supply chain process
• Proficient in English for multi country communication and strong business acumen in global economic and trade impact

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €87.3 billion in 2022. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at www.basf.com.