Operational Vendor Management and Custom Broker Management

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

This position serves as a regional steering of BASF’s Import/Export and Customs Broker Management across Asia Pacific, driving strategic governance, operational excellence, and end‑to‑end performance management for 3PLs and customs brokers. Focused on regional harmonization, transparency, and continuous improvement. This position enables BASF to safeguard supply reliability, ensure compliance, and deliver value across markets.

Main Tasks

Regional Steering & Governance

• Lead the regional steering framework for 3PL and Customs Broker performance, ensuring transparency, governance discipline, and alignment with BASF global standards.

• Develop and maintain regional visibility model for service scopes, performance dashboards, and compliance adherence across all APAC countries.

• Serve as the strategic interface between LLP, 3PLs, Customs Brokers, and BASF internal functions, ensuring seamless process linkages and clarity in responsibilities

Performance Management & Continuous Improvements

• Define and monitor KPIs, SLAs, PI targets, and performance expectations for logistics partners across the region.
• Lead regional performance reviews, gather country inputs and identify improvement opportunities and structural gaps. 
• Act as the primary escalation contact for 3PL operations and custom broker operation
• Drive continuous improvement initiatives targeting cost efficiency, service quality, and operational resilience.

Service & Operational Excellence

• Drive adherence to contractual commitments, service scopes, and BASF compliance standards (EHS, security, regulatory), ensuring consistent and disciplined execution across all countries.
• Lead the structured resolution of escalations and systemic challenges, transforming recurring issues into regional improvement actions through strong collaboration with country OVM and IE teams.
• Coordinate regional crisis response and resilience planning—including risk assessments, cross‑border contingency alignment, and follow‑up on critical logistics incidents with service partners.

Compliance & Risk Management (Regional Steering Focus)

• Steer a unified compliance landscape by ensuring all 3PLs and Customs Brokers across the region operate in line with local, regional, and international regulatory requirements.
• Oversee and harmonize risk management practices related to transport partners, customs operations, and cross‑border movements, safeguarding BASF’s supply continuity and regulatory standing.

Cross-Functional & Supplier Collaboration

• Act as the regional liaison to align OVM/IE teams on standard ways of working and share best practices.
• Provide strategic input to Procurement, Legal, and business units for tenders, contract renewals, and review

• Provide operational and cross‑functional support; perform other tasks as assigned to meet BASF objectives.
• Serve as backup for team members and line manager for service‑provider management and import‑export operations as required.

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital.

We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.