OVM Support & Performance Management (Executive)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress. 

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position

• Responsible for all activities associated with performance and service reporting to ensure a consistent high level of performance and focus on continuous improvement throughout the entire import export, shipping management and operational vendor management.
• Responsible for organizing and coordination of meetings, collaborative initiative and manage follow up on assigned action items.
• Support intra-regional and inter-regional system reporting and analysis, utilizing both internal and external data and reports.     

Main Tasks

• Run data extracts using BASF systems and databases on fixed intervals (daily, weekly, monthly…) and as required to support business requirements and during crisis management. Validate data accuracy and append necessary information to enable generation of reports.
• Provide monthly KPI reporting as well as other necessary data analysis and reporting to support the smooth and efficient operation of Import Export, shipping management and operational vendor management.      
• Work closely with country & regional teams to ensure consistent reporting of performance across all operations including reporting required for day-to-day operations. 
• Support continuous improvement and digitalization projects for the group by conducting detailed data and performance analytics.    
• Work closely with other regions to ensure accurate reporting of KPIs and adherence to target levels and to establish a clear understanding of what is driving the end-to-end delivery performance to customers. 
• Coordinate regular meetings of the various groups and systematic and timely follow up on outstanding action items. Involvement in regular import export operational meetings for updates from countries and to share updates on improvements / enhancements in performance reporting.    
• Operational vendor management activities support on performance reporting and analytics e.g., LLP implementation training / support, etc. where assigned.
• Operational vendor management monitoring support for other regions LLP e.g., inbound status reporting, LLP back end activities such as documentation, etc.  
• Analyze and assess freight costs to identify areas of improvement and cost-saving opportunities.

Requirements

Education

• Bachelor's Degree / Diploma in Logistics/Supply Chain/Business Management or related field

Working Experience     

• Minimum 1-3 years in handling supply chain and/or import/export logistics operations preferred
• Fresh graduates can considered based on demonstrated excellent track record of performance reporting and data analysis know-how.
• Familiar with performance management of logistics service provider especially performance metrics and supplier management
• Experience in SAP/ERP Transport Management (TM) module

Technical & Professional Knowledge

• Proficient in MS Office applications such as Excel, PowerPoint, Word, MS Teams
• Knowledge in SAP system (Transport Management) and data analytics preferred.
• Familiar with dashboards and reporting tools SCI, Power BI, Tableau preferred.
• Have knowledge of Supply Chain & procurement Processes, Transportation management and import & export operations.
• Proactive team member who takes ownership and shows persistence to achieve results and exceed expectations.
• Ability to work independently on problem solving and identifying solutions.
• Good command of written and spoken English is necessity

The BASF Service Hub Kuala Lumpur (BASF Asia-Pacific Service Centre Sdn Bhd) is strategically located in the capital city of Malaysia. Since its inception in 2005, the hub has expanded from 130 employees to over 1,300 employees currently and is expected to keep growing. As an ISO 9001:2005 certified organization, the Service Hub Kuala Lumpur is committed to delivering high quality expertise and services in finance, people, supply chain, EHSQ (environment, health, safety, quality), product safety and digital. We take pride in providing our business services to BASF companies and affiliates across 20 markets in the Asia Pacific region and beyond. Moreover, we offer our services in 8 different languages to cater to the diverse needs of our stakeholders. Our focus on competency and technology-driven solutions allows us to consistently deliver exceptional services, thereby contributing to the success of our businesses. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay, which cover the European and American regions.

BASF Service Hub Kuala Lumpur was recognized with nine prestigious awards in 2024, reflecting its commitment to creating a vibrant, inclusive, and empowering workplace. These awards include winning the title of Operational Excellence in HR at the GBS Asia Awards 2024, multiple accolades at the Life at Work Awards 2024, where the hub was recognized as First Runner-up for Workplace Excellence (International Organization) and CEO Champion (International Organization), as well as Second Runner-up for Best International Organization. The hub also won the title for Excellence in Learning Tech Advancement System and a Certificate of Excellence in Talent Management and Leadership at the HRD Awards 2024. Furthermore, the hub secured a Bronze Award for Excellence in Digital Transformation at the HR Excellence Awards 2024 and received a Bronze Award for Human Resources Impact and an Honorary Award for Creative Talent Management Impact at the SSON Impact Awards Asia 2024.

At BASF, we create chemistry for a sustainable future. Our ambition: We want to be the preferred chemical company to enable our customers’ green transformation. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises, as core businesses, the segments Chemicals, Materials, Industrial Solutions, and Nutrition & Care; our standalone businesses are bundled in the segments Surface Technologies and Agricultural Solutions. BASF generated sales of €65.3 billion in 2024. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the United States. Further information at www.basf.com.