Manager, Order-to-Cash

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position  

This position aims to provide end-to-end services leadership by efficiently handling customer service and logistics management to maintain business continuity, enhance service level and safety continuity in business.

Main Areas of Responsibilities and Key Activities

Oversee and enhance end-to-end processes for China Petrochemical industrial operations

• Lead, support, and develop the OTC end to end team for China in Malaysia, fostering a culture of continuous improvement and operational excellence.
• Lead best-level services leveraging digital tools. Act as a changing agent leveraging AI and automation solution.
• Act as team OTC knowledge expert and master the team skill set.

Promote cross-functional collaboration to break down silos and achieve optimal service, safety, and cost efficiency

• Involve in S&OP process with acrylate planners and preventively identify resource limitation and fulfillment risks.
• Collaborate closely with sales/planners/marketing/co-producer managers/ Transport Management & Distribution Network Management coordinator for solutions to cope with any short-term and long-term business changes balancing cost and service level.
• Collaborate with finance team for effective order and invoicing processing.
• Collaborate with controlling team for month end reconsolidation arrangement and report generating.
• Collaborate with EHSQ & Technical Data Sheet team for safely storage and transportation handling.

Support on Zhanjiang Verbund Site (ZVS) ramp up and OTC Transformation

• Support ZVS ramp-up and transformation initiatives, including risk identification and project execution.
• Contribute to supply chain transformation projects and other assignments as directed by management

Job Requirements

Education:

• Bachelor’s degree or higher in International Trade, Logistics, Supply Chain Management, or a related field.
• Lean Six Sigma Green Belt or Black Belt certification is an added advantage.

Experience:

• Minimum 8 years of experience in OTC, planning, and logistics.
• Experience in the chemical industry is highly preferred.
• Leadership: Demonstrated leadership experience with strong potential for further growth.

Technical & Professional Knowledge:

• Language Skills: Proficient in Mandarin (both written and spoken) for communication with customers in China, as well as fluency in English.
• Technical Skills: Proficiency in SAP and Microsoft Excel is required.
• Personal Attributes: Works effectively with stakeholders, leads teams with confidence, manages conflict constructively, and demonstrates strong accountability. Embraces change with a creative, solution‑oriented mindset.