Import Export Asia Pacific (Executive) - Japanese Speaker

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position

• Managing and maintenance of all inbound and outbound Transportation management and documentation processes in support of assigned countries
• Archiving of all applicable documentation in accordance to company and regulatory guidelines
• Proactively escalate cases of deviations in transportation activities to bring shipment back on track in meeting defined and agreed delivery dates
• Meet defined service levels and any agreed qualitative requirements pertaining core transportation and documentation scope of work  
• Support monitoring and evaluation of service provider’s performance referring to agreed KPIs and conduct periodic quality reviews

Main Areas of Responsibilities and Key Activities

• Responsible on logistics fulfilment processes (including SAP TM maintenance and process adherence) for all import and export shipments by working closely with country import export team and hub-based overseas delivery services community
• Monitor, analyze, and manage operational issues where possible, and escalate to the appropriate country team, import/export stakeholders, or Team Lead for resolution and process improvement.
• Manage non-conformances (NCM), maintain issue logs, and ensure corrective actions are implemented where applicable.
• Coordinate and monitor BASF import and export shipments to ensure timely and accurate execution.
• Participating in system and new process flow testing where required.
• Initiate continuous improvement initiatives and issue resolution of supply chain issues pertaining inbound and outbound transportation management on behalf of assigned countries.
• Participation in import export community meetings / activities where required and support service provider management and service delivery performance in assigned countries from global services hub  
• Other tasks and activities as assigned, relevant to the competency and skillset of this role and for development purposes
• Manage BASF import export shipment monitoring and coordination.
• Work closely with service providers and 3PL partners to ensure smooth import and export arrangements, timely customs clearance, and effective information flow.
• Act as the primary contact point for service providers and CSO, maintaining strong working relationships and ensuring timely updates on any related issues.
• Responsible to analyze issues and manage where possible, escalating to Team Lead for attention or improvements required
• Manage all non-trade Purchase Requisitions and Purchase Orders for related services.

Requirements

Education 

• Degree / Diploma (with relevant work experience) in Logistics/Supply Chain/Business Management or related field
• Japanese language study or language proficiency certification preferred 

Working Experience     

• 1-3 years in handling Import/Export logistics / order management & documentation, liaison with logistics service providers. Experience in SAP and chemical industry preferred

Technical & Professional Knowledge

• Efficient in MS Office applications such as Excel, PowerPoint and Word
• Knowledge in SAP system / S4Hana(Transport Management & Material Management Module) preferred
• Proactive team member who takes ownership and shows persistence to achieve results and exceed expectations
• Ability to work independently on problem solving and identifying solutions
• Good interpersonal skills and a team player
• Good command of written and spoken English and Japanese is necessity

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my