Import Export & Customs Ops Asia Pacific (Senior Executive)

Objectives of the Position 

• Drive efficient Import, Export, and Customs operations across the region by improving processes, standardizing workflows, and ensuring compliance with global, regional, and local regulations.
• Lead the hub Import Export & Customs Operations team, ensuring process adherence, operational excellence, and continuous learning and development.
• Collaborate with cross-functional teams—including Country IE & Customs Ops, Regional Customs & Foreign Trade, Order Management, GBS, Finance, Procurement, and Business Units—to ensure full compliance with corporate and regulatory requirements.
• Oversee LLP & LSP daily operations, track vendor performance against KPIs, manage escalations, drive continuous improvement with country teams, and lead improvement efforts to strengthen overall Supply Chain operations.
• Support business units by enhancing service efficiency and implementing improvement initiatives to boost service quality and process effectiveness.
• Foster a culture of service excellence with service providers, focusing on customer-centric Import/Export, Customs & Foreign Trade operations, and strict regulatory compliance.     

Main Areas of Responsibilities and Key Activities

Operational Management

• Lead and manage all import/export logistics processes, ensuring compliance with internal procedures.
• Analyze and resolve logistics issues, escalating to relevant teams when needed.
• Maintain issue logs and manage non-conformances with corrective actions.

Reporting & Analytics

• Prepare, verify, and consolidate operational reports and KPIs for management and stakeholders.
• Run regular data extracts and validate accuracy for performance and crisis reporting.
• Support performance analytics and reporting across regions, including vendor management metrics.

Service Provider Management

• Oversee 3PL and LLP service providers for inbound/outbound transportation and customs.
• Conduct audits and random checks to ensure compliance with work instructions.
• Support logistics procurement activities, including tendering and contract adherence.

Continuous Improvement & Projects

• Drive continuous improvement initiatives and digitalization efforts in logistics operations.
• Participate in system testing, process enhancements, and assigned projects.
• Coordinate regular meetings and follow-ups on action items across import/export communities.
• Support new business requirements and customer logistics service needs.

Stakeholder Engagement
•    Collaborate with business units, regional and global teams to support logistics needs.
•    Provide logistics solutions and advisory to business units.
•    Maintain strong relationships with internal and external stakeholders.

People Management
•    Supervise team, provide constructive feedback and coaching for continuous improvement.
•    Facilitate performance appraisals and development plans.
•    Identify training needs and support Learning & Development programs required for the organization.
•    Develop a comprehensive backup program and succession plan.

Other responsibilities
•    All other tasks as assigned relevant to meeting BASF and the objectives as outlined above.
•    Assumes back up responsibility for team member/line manager for service provider management and import export operations as required.

Job Requirements 

Education 

• Bachelor’s degree (with relevant work experience) in Logistics/Supply Chain Management or related field

Working Experience 

• Minimum 5 years’ experience in handling Import/Export logistics with customs and trade compliance background, liaison with logistics service providers. Experience in SAP and chemical industry are preferred.
• A background in team supervision or people management would be a plus.

Technical & Professional Knowledge

• Efficient in MS Office applications such as Excel, PowerPoint and Word
• Knowledge in SAP system (TM/ SD/ MM Module) is preferred.
• Proactive team members who takes ownership and shows persistence to achieve results and exceed expectations.
• Ability to work independently on problem solving and identifying solutions.
• Good interpersonal skills and a team player
• Good command of written and spoken English is necessity.

BASF has been present in Malaysia since 1989, and operates a manufacturing plant in Pasir Gudang, Johor. BASF’s Regional Service Hub in Kuala Lumpur provides functional support services to BASF companies in 20 markets across Asia Pacific. BASF also provides infrastructure and utilities support services to its joint ventures BASF PETRONAS Chemicals and Toray BASF Resins at an integrated Verbund site situated in the Gebeng Industrial Zone, Pahang. BASF posted sales to customers in Malaysia of approximately €340 million in 2024 and had 2,579 employees as of the end of the year. Further information is available on www.basf.com/my