Senior Engineer - Technical Service, OEM Automotive Coatings, Coatings

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Objectives of the Position:

• To support and strengthen Line activity at customers’ sites. 
• To ensure smooth running of existing lines and provide necessary support for new / prospective business queries.
• Enhance service levels and customer intimacy to achieve customers’ satisfaction.

Main Tasks:

Customer Activities:

• Act as “window person” to customer for line technical issues. Coordinate to ensure customer’s complaints and technical issues solved timely and successfully.
• Conduct plant trials for trouble shooting and new business inquiries.
• Participate in line commissioning activities – from inception to production run.
• Monitor the parameters of the materials used on site to ensure they are within the specifications.
• Perform online troubleshooting for pretreatment and e-coat process.
• Circulate customer sample reports to sales personnel.
• Analyze monthly reports of OEM account for any discrepancies and report to managers.
• Fulfill documentation requirement of field / marketing personnel in close co-ordination with laboratory / development team (e.g., TSDS / MSDS / SOP’s / Proposals, etc).
• Participate and prepare a Monthly Work Plan with follow up and target closing dates.
• Conduct the on-site testing and manage the testing equipment furnished by BASF.

Account Management:
 

• Collaborate with other teams to fulfill customers’ needs in support of company strategies and achieving targeted Selling Cost.
• Ensure product quality, contribute to change management and quality management.
• Ensure all activities comply to all EHS rules/ regulations and RC requirement.

Other Assignments:

• Adhere to ISO procedures relating to technical services with periodic updates.
• Provide technical report with sufficient details and/or analysis and/or technical solutions frequently.
• Perform other assignments.

Job Requirements:

• Degree in Chemistry, Chemical Engineering, or related majors.
• At least 3 years relevant working experience.
• Experiences in Surface coatings, PT/ED (Pre-treatment / Electro-deposition) materials and processes are preferred.
• Good knowledge in coatings industry is preferrable.
• Able to communicate in English in both writing and speaking.
• Well-versed in MS. Office applications.