Business Development & Technical Sales Specialist

Objectives of the Position

• To manage business development and technical sales of surface treatment business unit under the Chemetall® brand via direct and indirect distribution in Indonesia aiming to generate sustainable sales growth for G-ECT.
• The focus of this position is to identify and exploit market potentials / new customers as well as to explore customer needs to ensure profitable sales growth by new and existing technologies in new and existing customers.
• To develop and implement market assessment, sales, and business plans in alignment with G-ECT Strategy (Roadmap 2028) for Indonesia, followed up by a consistent and timely roll-out of a concrete growth projects.
• To ensure technical sales support for existing customers incl. product and process consultancy.

Main Areas of Responsibilities and Key Activities

Business Development

• Explore and develop new business / win new customers by high market presence in the field to ensure sustainable growth
• Prepare, negotiate, and conclude business contracts and maintain business growth with customers.
• Ensure relationship management w/ all levels of seniority of customer organization (esp. key decider).
• Maintain and manage sales opportunities, leads, and visit reports maintained in Salesforce CRM tool.
• Ensure accurate demand forecasting as basis for stock planning to secure reliable supply to ID.
• Achieve net sales / profitability budgets and implement pricing measures timely and efficiently.

Technical Sales

• Ensure technical consultancy and process support to customers on product applications, process optimization, trouble-shootings, and handling complaints by yourself.
• Act as a coordinator by connecting the customer teams with our regional technology experts and local technical sales support to provide solutions to proactively avoid or sort out technical issues.
• Provide trainings and share know-how with customers and distribution partners to ensure, that the full potential and advantages of G-ECT’s products and process solutions are being materialized.
• Initiate technical lab support or reformulations request of products via CURT workflows in Salesforce
• Ensure “on time response” related to commercial, quality, and technical inquiries / issues of customers.

Miscellaneous

• Participate in and contribute to regional / subregional G-ECT meetings, workshops, and conferences
• Collaborate closely with PT BASF ECT Team member as well as G-ECT SEA business management
• Follow-up on payment collections and ensure on-time payment from the customers in case of overdue
• Strict adherence to BASF Group’s Compliance Code of Conduct as well as all BDI country policies

Job Requirements

• Degree in Chemistry
• Minimum 3 years experiences in commercial or technical roles in Metal Surface Treatment (or Metal Coating) industry
• Ability to work in multi-cultural environments and matrix organizations
• Good knowledge of Surface Treatment market, products, application processes and technology
• Good command of English; additional language such as Japanese or Chinese language are an advantage
• Presentation, conflict management and communication skills to convince all levels of seniority and departments, such as GM, Production, Application and Procurement as well as Line operators and Lab staff 
• Strong personality with good relationship management and negotiation skills
• Microsoft Office user skills (i.e. PowerPoint, Excel, Word, Outlook); additionally Salesforce CRM know-how is an advantage