GDA/JK - IT Asset Management, Monitoring & Workload Management Specialist (m/f/d)

IT Asset Management 

• Handle Incidents, Service Requests, and Changes related to IT Asset and Configuration Management 

• Perform data correction, maintenance, and cleanup activities in the ServiceNow CMDB 

• Support CI data quality management, including validation, health checks, mass updates, and structural corrections 

• Create and maintain CI and asset reports for internal stakeholders and operational teams 

• Support asset lifecycle processes by collaborating with CI Owners, CI Coordinators, and Asset Owners 

• Execute asset detection activities, including:  

• Identification of devices connected to the network that are not documented in the CMDB 

• Analysis and clarification of assets with unknown or unclear ownership 

• Support continuous improvement and standardization of IT Asset and Configuration Management processes 

IT Operations Platforms – Monitoring, Automation & Infrastructure Data 

• Take operational responsibility for assigned platforms, including availability, data quality, and reliability, such as: 

• Monitoring & Event Management (e.g. Zabbix, Datadog, Servicenow and Operations Bridge Manager) 

• Infrastructure & Network Documentation / Asset Detection (e.g. Infraray, FNT Command) 

• Workload Automation (e.g. Stonebranch Universal Automation Center) 

• Coordinate and contribute to application lifecycle activities, including changes, releases, and platform improvements 

• Enable event‑to‑incident processing and integrations with ServiceNow Event Management 

• Linking monitoring and workload events to Configuration Items (CIs) and business services 

• Supporting alert tuning in collaboration with monitoring and platform teams 

• Analyze alerts, events, and job execution issues to support continuous improvement 

• Maintain operational documentation, runbooks, and reports 

• Create user documentation and support training and knowledge‑sharing activities 

• Support projects, consult business partners, and coordinate with external providers 

 Collaboration & Stakeholder Management 

• Collaborate with global IT operations, infrastructure, and service management teams 

• Operate in a global organization and support cross‑hub collaboration and knowledge sharing 

Required Qualifications 

Education 

• Degree in Computer Science, Information Technology, Business Informatics, or comparable qualification 

• Or equivalent professional experience 

Experience & skills 

• Experience in IT operations, service management, monitoring, automation, or infrastructure platforms 

• Basic understanding of ITIL processes (Incident, Request, Change, Event Management) 

• Experience with ServiceNow (CMDB / ITSM; Event Management is a plus) 

• Understanding of CMDB structures, CI relationships, and data quality principles 

• Good understanding of network fundamentals, including: 

• IP addressing and subnetting (IPv4) 

• MAC addressing and device identification 

• Switch and port connectivity 

• VLAN‑based network segmentation 

• L2/L3 concepts and the interpretation of SNMP‑based monitoring data 

• Basic understanding of security and authentication mechanisms 

• Working knowledge of databases (Oracle, PostgreSQL) in an operational context 

• Experience with scripting and integration (e.g. Perl, REST APIs, SQL, JavaScript)  

• Practical knowledge of:  

• SQL (queries, reporting) 

• APIs / interfaces 

• Automation or scripting concepts 

• Structured, analytical working style and good English communication skills