GDA/AT - Senior System Engineer - Application Owner (M/F/D)

Your Key Responsibilities
•    Application Ownership & Support
o    Advise and support BASF employees in the use of Windows workplace applications.
o    Analyze major incidents and recurring issues and implement sustainable, long term solutions within the IT landscape.
•    Collaboration & Stakeholder Management
o    Work closely with internal departments such as Procurement and Global License Management.
o    Provide expert input and actively contribute to, or lead, cross functional and international projects.
•    Service Provider Management
o    Coordinate and steer external service providers.
o    Ensure high service quality, continuous improvement, and professional complaint management.
•    Innovation & Continuous Improvement
o    Drive the development and introduction of new solutions and technologies together with external partners.
o    Identify improvement potential and proactively contribute to the digital workplace strategy.
•    Service & Process Excellence
o    Design, implement, and continuously optimize support and service processes.
o    Monitor service performance based on agreed Service Level Agreements (SLAs).
o    Prepare reports and initiate improvement measures to ensure high user satisfaction.
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What You Offer
•    A degree in Computer Science, Computer Engineering, or a related field
or
at least 5 years of professional experience in a workplace or IT application environment.
•    Fluent English (spoken and written).
•    Strong experience in application management and IT support delivery.
•    Practical knowledge of IT service management tools and frameworks, such as: 
o    ServiceNow
o    ITIL framework
•    Experience in steering external support providers, including quality management and service improvement.
•    Strong analytical and troubleshooting skills with a clear focus on delivering an excellent user experience.
•    A self starter mindset with the ability to work independently.
•    High motivation for continuous learning and personal development.
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What We Offer
•    Position Level: Senior Specialist Digitalization
•    A role with high ownership and responsibility in a global IT environment.
•    Close collaboration with international teams, partners and stakeholders.
•    Opportunities to actively shape and improve BASF’s digital workplace landscape.
•    A professional environment that values quality, collaboration, and continuous improvement.