Responsibilities :

• Support and continuously improve portfolio steering processes for Business Applications and IT Services (intake, prioritization, planning, and governance) 

• Support demand management by collecting, clarifying, qualifying, and structuring incoming initiatives and service requests (incl. value hypotheses and sizing) 

• Facilitate prioritization discussions with business and IT stakeholders by providing structured input on value, risk, architecture fit, capacity, and financial constraints 

• Maintain an integrated portfolio roadmap across products, applications, and services; coordinate dependencies and support alignment with strategy 

• Support portfolio financials by contributing to budget planning, monitoring and cost transparency  

• Help define and track portfolio KPIs (value, delivery, quality, cost, and risk) and contribute to management reporting and decision materials for governance bodies 

• Support transparency of service performance and lifecycle by aligning with service owners on SLAs, lifecycle discussions, and continuous improvement initiatives 

• Serve as an interface between business, architecture, security/compliance, and delivery teams by supporting end‑to‑end alignment and decision readiness 

• Help prepare and moderate portfolio governance meetings (e.g., portfolio reviews, investment committees) and support follow‑up of decisions and action items 

• Help establish and maintain portfolio standards (status model, reporting, KPI’s, data model) and enable teams to apply them consistently 

• Support early identification of portfolio risks, constraints, and compliance topics and help coordinate mitigation and escalations with the right stakeholders 

• Contribute to target operating model discussions for applications and services (roles, lifecycle, sourcing) and support implementation of agreed improvements 

• Contribute to continuous improvement and (where possible) automation in portfolio reporting (e.g., dashboards) and support a data‑driven decision culture 

• Support senior management communication by providing clear summaries, options, and trade‑offs to enable fast, transparent decisions 

Requirements :

• Completed university degree in Business Administration, (Business) Informatics, Industrial Engineering, or a comparable field, with several years of experience in IT portfolio management, demand management, or IT service/product management 

• Strong stakeholder management skills and the ability to moderate discussions, handle conflicts, and drive decisions across business and IT 

• Very good command of written and spoken English; German is a plus depending on the location 

• Solid understanding of business applications and IT services, incl. basic architecture concepts, IT security/compliance considerations, and application & service lifecycle management 

• Experience with portfolio planning methods (e.g., OKRs, roadmapping, WSJF/value-based prioritization) and agile ways of working; familiarity with Azure DevOps is a plus 

• Good knowledge of IT service management processes (ITIL) and practical experience with ServiceNow & LeanIX for demand, service, and reporting workflows; ServiceNow/LeanIX customizing experience is a plus. Development skills (e.g., scripting, integrations, automation) are a plus as well—candidates can also develop these capabilities on the job. 

• Strong analytical skills and affinity for data (KPIs, dashboards, financials); proficiency in PowerPoint/Excel and experience with BI tools (e.g., Power BI) is a plus 

• High level of self-management, structured working style, and the ability to handle multiple topics in parallel in a complex, international environment 

• Ability to communicate and present complex topics to diverse audiences, translating between business needs and IT realities 

• Experience in steering external partners/ and a good understanding of commercial/contractual levers (SLAs, KPIs) is beneficial.