Executive - Sales and Technical Service, Functional Coatings - Haptic, Coatings

OBJECTIVES OF THE POSITION

• To plan and support business development according to the agreed strategies, policies and practices; to provide inputs and participate in technical development of products and services; to support the implementation of sales strategies and policies in the assigned areas.
   

MAIN AREAS OF RESPONSIBILITIES AND KEY ACTIVITIES

Technical support for business development

• Conduct project study, evaluate, test and implement developed products;
• Collect and analyze customers’ needs on product performance and technical services to verify product design suitability to application;
• Provide technical training, seminars and trouble-shooting; 
• Support ASEAN technical team on product and business development.

Product application and development

• Provide technical guidance and assistance to customers on product applications to enhance pre- and post-sales services;
• Identify future customer needs to meet their satisfaction with products and services;
• Provide technical laboratory services and product training to sales, marketing personnel to enhance business opportunities via product applications, meet customer expectations and solve technical problems.
• Provide inputs and recommendations for developing / evaluating product applications, defining marketability, modifications and termination of ineffective products.

Support to define customer needs

• • Share information related to customer expectations and product performance with the team members;
  • Evaluate product and service marketability in terms of technical and manufacturing needs;
  • Establish a communication path amongst customers’ operation personnel and internal research personnel to enhance business development.

Product launch

• • Develop technical processes and procedures on introduction of products;
  • Participate as part of product launching team to ensure smooth introduction of the product;
  • Participate or lead plant pilot scheme to gain actual production experience of using process conditions to influence product end-use performance and share the experience with the team members;
  • Support the team in organizing seminars, workshops to launch products.

R&D support

• • Carry out lab testing for new / alternative raw materials to support the enhancement of product performance or cost optimization;
  • Input recommendations to new product development / evaluation to achieve better product performance;
  • Exchange information of R&D results among the local team members and ASEAN team.

JOB REQUIREMENTS

• Degree in Chemistry or Chemical Engineering.
• At least 3-year technical experience in automotive coatings or other coating industries.
• Good knowledge in coatings’ materials and processing.
• Able to identify chances and carry out plans for product development, formula modification towards quality improvement.
• Able to adapt to different working principles of different customers.
• Able to solve technical issues in failure products or incidents efficiently.
• Good communication skills.
• Able to communicate English in both verbal and written.
• Required Competencies: Develop Self & Others, Demonstrate Customer Focus,  Communicate Effectively and Collaborate for Achievement.