Senior Customer Service Staff (12 months contract)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Main responsibilities

• Perform Sales and Delivery Order Management tasks including sales order creation, processing changes and returns, following-up on blocked orders, Letter of Credit handling, shipping and delivery tracking including following-up on shipping documents and despatch to customers if required, coordinate with Logistics and / or 3rd party Logistics service providers on delivery arrangements to customers and communication with customers on all order management related matters.
• Support Credit Management on billing and Accounts Receivable management such as monthly closing and billing correction, handling invoice discrepancies, monitoring customer payment schedule and following-up on overdue payment with customers or Sales persons, processing credit/debit notes and rebates, etc.
• Coordinate Master Data maintenance by raising request to concerned department for new article creation and / or article extension in SAP, raising request for maintenance of ship-to-party and bank code in SAP customer master data.
• Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints. (exclude quality problem)
• Support implementation of business rules related to customer order management process.
• Provide order status report and monitor customers’ order placement against sales forecast and communicate with Sales persons if orders are not within forecasts.
• Contribute to the order to cash organization in Asia Pacific by actively participating in and / or supporting various initiatives and projects with ideas for improvements.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum 2 years’ relevant working experience, preferably in customer services, supply chain and logistic.
• Proficiency in English, both in verbal and written communication.
• Strong interpersonal skills, effective problem-solving abilities, and excellent communication skills. Capable of performing well under pressure.

Work location

• Emporium Office, Bangkok

BASF has been present in Thailand for more than 50 years. The company offers a wide range of products and solutions to support almost all the key industries in the country, including Agricultural Solutions, Intermediates and Process Catalysts, Monomers, Petrochemicals, Coatings, Dispersions and Resins, Performance Chemicals, Care Chemicals, Nutrition and Health, and Performance Materials. BASF in Thailand was established in 1966 and maintains its head office in Bangkok. It operates three production sites in Samutprakarn, Chonburi and Rayong, an Automotive Coatings Technical Competence Center, and a Performance Materials Technical Development Center in Samutprakarn. In 2024, BASF posted sales of €531 million to customers in Thailand and had 623 employees as of the end of the year. Further information is available on www.basf.com/th.