Customer Service Staff (8 months contract)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Main responsibilities

• Perform Sales and Delivery Order Management tasks and responsible for CS front-end activities which includes, but not limited to, interfacing with Customers to build service relationships, collaborating with sales team to address business/ customer needs, coordinating with Logistics and / or 3rd party Logistics service providers on delivery arrangements to customers and enhancing customer proximity to support the business growth.
• Collaborate closely with the back-office services (APTC) for Customer Order Management to ensure timely fulfillment of orders.
• Contribute to development and communication related to order management in customer services e.g. product availability, order status and delivery tracking (Shipment & delivery monitoring including follow up with shipping documents).
• Support Credit Management on billing and Accounts Receivable mafollow-upsuch as monthly closing and billing correction, handling invoice discrepancies, monitoring customer payment schedule and supporting on following-up on overdue payment with customers or Sales persons if any, processing credit/debit notes and rebates, etc.
• Manage customer complaints via Non-conformance Management (NCM) system (raise NCMs, monitoring investigation and closure) and actively communicate the status, investigation results, corrective actions to customers and ensure on time closure for non-product quality related complaints.
• Transform customer perception by making service faster, simpler and more cost-efficient.
• Provide order status report and monitor customers’ order placement against sales forecast and communicate with Salespersons if orders are not within forecasts.
• Support the implementation of business rules related to customer order management process.
• Additional tasks within Customer Service team – provide efficient back-up and take up additional responsibilities upon assignment by Team Lead.

Qualifications

• High vocational certificate, bachelor's degree, or master's degree in business, marketing, or supply chain management is preferred.
• Minimum 3 years customer service, business, supply chain experience with demonstrated people skills.
• Expertise in order to cash processes in SAP environment essential.
• Good communication in Thai and English.
• Good computer skill.

Work location

• Emporium Office, Bangkok

BASF has been present in Thailand for more than 50 years. The company offers a wide range of products and solutions to support almost all the key industries in the country, including Agricultural Solutions, Intermediates and Process Catalysts, Monomers, Petrochemicals, Coatings, Dispersions and Resins, Performance Chemicals, Care Chemicals, Nutrition and Health, and Performance Materials. BASF in Thailand was established in 1966 and maintains its head office in Bangkok. It operates three production sites in Samutprakarn, Chonburi and Rayong, an Automotive Coatings Technical Competence Center, and a Performance Materials Technical Development Center in Samutprakarn. In 2023, BASF posted sales of €570 million to customers in Thailand and had 625 employees as of the end of the year. Further information is available on  www.basf.com/th.