Customer Service Officer - Export and Local

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Job Field: Procurement
Location: Midrand, Gauteng, South Africa
Company: BASF South Africa (Pty) Ltd.
Job Type: Permanent
Job ID: 42250

What you can expect

The successful candidate will be required take full ownership/responsibility of all back office processes from customer order receipt to payment receipt. Ensure a customer focused business environment, taking BASF’s business interests into account. Core responsibilities will include the following:

· Ensure effective Sales Order Management for Imports and Exports

· Taking ownership and resolving all local and export sales and customer related queries through the available BASF channels and service platforms

· Proactive order monitoring and keeping customers and AM updated with regular information pertaining to Local  and Export shipments

· Prepare Export Pro Forma invoices upon request on SAP and understand Inco-Terms, (L/C, CAD)

· Understand and manage high complexity in the Sub-Saharan export processes with customers

· Interaction & cooperation with relevant internal interfaces / service units & external inspection agencies

· Cross-check the Export documentation before it is sent to the customer / bank

· Monitor consignment stock levels with customers & ensuring accurate month-end consignment usage

· Ensure all export related documents are couriered on time & maintaining up-to-date document filing system

· Proactive Credit Management: monitoring customer overdues, resolving account related cases (e.g. debit, credit notes,) and communicating with Credit Management in relevant regions

· Non-Conformance Management: Process non-conformance / customers claims (NCM). On time, accurate and visible reporting on related information

· Cooperation in sales related projects and on time feedback with stock variances

· Ensuring Customer Master data is up to date and correct always

· Handling of customers sample request and ensuring timeous delivery of sample to the customer.

Job Segment: Bank, Banking, Customer Service, Finance

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