Objectives of the Position         

The Global Customs Performance Management (Senior Executive) monitors operational performance of global Customs Operations via Kuala Lumpur Asia Pacific Service Centre (Hub). The role’s objectives include:

• Measuring service execution, quality of service as well as adherence to standard processes as per global Guidance documentation to ensure adherence to local, national or global regulations.
• Support Export & Import customs declarations, Inward processing or similar saving programs, handbook procedures, Preferential Origin declaration and all other customs processes.
• Closely collaborate with the global Steering unit to initiate process-oriented risk assessments to check compliance with the agreed strand procedures and initiates mitigation measures if applicable.
• Incorporates the ability for deep diving process analysis and deep understanding about Customs & Foreign Trade regulations.
• To support any improvement to ensure an agreed service level with cost control and in compliance with governmental regulations and BASF company policies.

Main Areas of Responsibilities and Key Activities

• Initiates and defines global, regional and local monitoring processes on operational Customs Performance as defined
• Support organizing meeting with countries and any business review as necessary
• Deep dive into and analyses of BASF internal & external customs data and presentation in a visual standardized format
• Prepare monthly statistics and KPI report for service recipient
• Support the data preparation required for dashboards, including alerts and analysis
• Support the standardization of reporting of departmental and organizational measurements
• Support the automation of routine data collection and develop reporting processes that aid operational performance management

Job Requirements

• Must have degree/diploma in supply chain or related field 
• Must have experience in customs, foreign trade and performance management in customs related topics 
• Strong communication and argumentation skills
• SAP is preferred 
• Must be flexible to work in EMEA timezone
• Excellent analytical thinking