Staff of Customer Service,EM,Tokyo,Japan
本ポジションでは、カスタマーサービスにおける受注から入金までのプロセス（OTC: Order to Cash）を適切に管理し、業務改善や顧客満足の向上を推進します。
また、サプライチェーン指標（KPI）の分析を通じて、業務効率の改善やビジネス成長への貢献を行います。
主な役割：
・プロセスの管理および業務効率の改善
・SCM KPIの分析および改善施策の実行
・顧客ニーズに応じたサービス提供による売上・利益への貢献
・サプライチェーン関連プロジェクトへの参画
In this role, you will manage the Order-to-Cash (OTC) processes within Customer Service and drive operational improvements to enhance efficiency and customer satisfaction.
You will also analyze Supply Chain KPIs and contribute to business growth by improving processes and delivering high-quality customer services.
Key responsibilities include:
- Managing OTC processes and driving operational efficiency improvements
- Monitoring and analyzing SCM KPIs and implementing improvement actions
- Supporting sales, profit, and growth by delivering customer-oriented services
- Contributing to supply chain-related projects
・Customer Relationship Management（顧客対応）
Requirements（応募要件）
- 学歴：学士号以上
- 英語力：面接で英語でコミニュケーションが可能なレベル
- 経験：サプライチェーン（特にカスタマーサービス）で2年以上
または関連分野で4年以上の実務経験 - SAPまたはERPの使用経験、およびMS Officeスキル
- Education: Bachelor’s degree or above
- Language: Native level：Japanese Business Level:English
- Experience:
- Minimum 2 years in supply chain (preferably customer service), OR
- 4 years in related fields with relevant expertise
- Experience with SAP or other ERP systems and MS Office
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
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