Assistant Manager - Customer Service

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background.  At BASF, careers develop from opportunities. 

Main responsibilities

• Provide on-the-job mentoring and coaching to team members in matters related to OTC process efficiency and foster customer focus culture.
• Manage the employee development process in setting target agreement, performance review and career development plan.
• Involve in the recruitment and talent management of CSOs to retain and develop staff with potential.
• Provide order management-related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization and solution coordinator for process problem solving.
• Order management performance monitoring using dedicated KPIs and reporting.
• Ensure CSO team effectiveness by fostering cross-BU knowledge sharing and creating a reliable back-up system.
• Manage customer complaints via Non-conformance Management (NCM) system (creating NCMs, monitoring investigation and closure) and reporting on customer complaints.
• Responsible for 3rd party shipment from overseas supplier and also the export business to other countries.

Qualifications

• Bachelor’s degree in Business Administration or related field.
• Minimum of 5-year experience in Customer Services, Supply Chain and Logistics.
• Good command of spoken and written English.
• Have computer literacy skills in MS office and SAP.
• Good interpersonal, problem solving skills as well as communication skills.
• Able to work under pressure.

Work location

• Bangpoo, Samutprakan

BASF has been present in Thailand for more than 50 years. The company offers a wide range of products and solutions to support almost all the key industries in the country, including Agricultural Solutions, Intermediates and Process Catalysts, Monomers, Petrochemicals, Coatings, Dispersions and Resins, Performance Chemicals, Care Chemicals, Nutrition and Health, and Performance Materials. BASF in Thailand was established in 1966 and maintains its head office in Bangkok. It operates three production sites in Samutprakarn, Chonburi and Rayong, an Automotive Coatings Technical Competence Center, and a Performance Materials Technical Development Center in Samutprakarn. In 2023, BASF posted sales of €570 million to customers in Thailand and had 625 employees as of the end of the year. Further information is available on  www.basf.com/th.