Officer, Order Management











We are a leading chemical company, with the best teams developing intelligent solutions for our customers and for a sustainable future. Our success as a company relies on the engagement of our employees. We encourage our employees to develop their strengths, and we recognize their achievements. For you, this means a wide variety of job roles, and exciting opportunities for learning and career development.


Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF !


Objectives of the Position

The Asia Pacific Trading Center (APTC) creates a focal point to connect suppliers all around the globe to all Asian countries. It handles intra-company purchase orders and hence acts as a virtual trading organization providing a high degree of control over import / export supply chain activities for regional business units. It creates substantial tax advantages for our organization.   The Cluster Lead will ensure an efficiently executed process with a consistent high level of service to be able to meet the growing needs of the businesses in Asia Pacific

Main Tasks

  • BL draft checking (for LC orders, 3rd party supplier orders and key customer orders)
  • Manage Insurance Certificate (if necessary)
  • Follow up BL receipt status based on ETD
  • Collection of Original Bill of Lading and other documents from goods suppliers
  • Provide full and accurate required documents to internal and external customers.
  • Upload / maintain documents in SAP for audit trail
  • Support documents for internal and external audit purpose.
  • Register all and follow-up with all non-conformances in the NCM system. Chase the investigators to ensure a quick and efficient customer response
  • Participate proactively in new workflow for on time & accurate documents
  • Service contact for assigned countries – monitor order status and provide update information to the countries
  • Processing of sales and purchase orders from various asian sales companies and/or customers in a timely manner.
  • Ensure that delivery capability and reliability of all orders
  • Ensure that a minimum internal cycle time of order processing is achieved by improving the process wherever possible
  • Verifying pricing with Marketing and execute & monitor all guidelines implemented
  • Troubleshooting and problem solving
  • Process debit and credit notes wherever applicable (BU)


  • Education:  Bachelor degree or High Diploma preferably in Business or Supply Chain Management
  • Working Experience:  2-4 years relevant experience in supply chain management, including hands-on experience in order management and shipping document handling.
  • Technical & Professional Knowledge:  Supply Chain Management / process knowledge, SAP (SD module) experience, operational order management including shipping documentation, foreign documentary trade, good communication skills.


BASF regional service hub has been established since 2005 in Kuala Lumpur.  The regional service hub has approximately 700 employees and growing.  Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. More than 110,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio is organized into six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €59 billion in 2020. Further information at


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We are proud of strong history of innovation, which has helped make us who we are today – the world's leading chemical company. Every day, our global team of over 117,000  individuals work together to turn visions for sustainable solutions into reality by connecting with one another and sharing our knowledge.

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Kuala Lumpur, MY, 50000

BASF Asia Pacific
Logistics/Supply Chain Management