Senior Customer Service Officer EM

WELCOME TO BASF

Our employees are our most valuable asset, and we foster a culture of empathy, support, and growth. In this way, we empower our team to develop both personally and professionally. Together, we are committed to creating sustainable, digital, and innovative solutions for a better future. Nurturing skin creams, gentle shampoos, sunscreens, mild and eco-friendly detergents, and powerful cleaners for household and industrial use - all these products benefit from ingredients developed in our Care Chemicals division. In addition, we offer solutions for industrial applications, such as crop protection, technical uses in construction chemicals, raw materials for the coatings industry, and digital services for our customers. Worldwide, we collaborate with our customers on innovative solutions, increasingly based on natural and sustainably sourced raw materials. Let’s design a better future together!

RESPONSIBILITIES

• Provide excellent customer service to dedicated customers
• Support customers along the whole Order-To-Cash process
• Monitor the fulfillment of your customers orders and react in case your customer satisfaction is at risk
• Represent your customers interests within BASF by managing your customers’ complaints and deliver professional answers
• Cooperate with various departments locally and abroad (sales, finance, logistics, transport)
• Be a high-end administrator by ensuring a proper level of documentation in the system and a document flow that goes in line with company and legal standards
• Be first-level support for team inquiries on defined operational and system-related topics to ensure smooth daily operations
• Support initiatives and projects for process optimization

QUALIFICATIONS

• Bachelor or Master degree
• Relevant professional experience in sales administration and/or business customer service roles at least 5 years
• Experience with the SAP system, mainly in the SD module
• Experience in Salesforce would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Advanced English and/or German
• One of the languages: French, Spanish, Italian would be an advantage

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.