Order-To-Cash Business Solutions Specialist

WELCOME TO BASF

Our employees are our most valuable asset, and we foster a culture of empathy, support, and growth. In this way, we empower our team to develop both personally and professionally. Together, we are committed to creating sustainable, digital, and innovative solutions for a better future. Nurturing skin creams, gentle shampoos, sunscreens, mild and eco-friendly detergents, and powerful cleaners for household and industrial use - all these products benefit from ingredients developed in our Care Chemicals division. In addition, we offer solutions for industrial applications, such as crop protection, technical uses in construction chemicals, raw materials for the coatings industry, and digital services for our customers. Worldwide, we collaborate with our customers on innovative solutions, increasingly based on natural and sustainably sourced raw materials. Let’s design a better future together!

RESPONSIBILITIES

• Serve as the go‑to contact for process and system-related inquiries across the Order‑To‑Cash process (team, regional and cross‑functional)
• Lead IT and supply‑chain projects independently, driving improvements in Order‑To‑Cash processes
• Act as single point of contact with central IT: define change/work requests, create, manage and execute User Acceptance Tests
• Coordinate SAP support across Europe; implement and sign off SAP business releases and manage SAP user access concepts
• Develop and maintain user training materials, including SAP trainings for the team
• Ensure data consistency and quality by defining and enforcing maintenance rules
• Monitor, analyze and present Order‑To‑Cash KPIs to stakeholders
• Log, prioritize and follow up IT tickets to resolution

QUALIFICATIONS

• Bachelor or Master degree (IT/Business Administration/E-commerce/etc.)
• Relevant professional experience in business customer service roles, supply chain processes and/or IT project management at least 5 years
• Experience with the SAP system, mainly in the SD module
• Experience in Salesforce/ e-commerce applications would be an advantage
• Customer orientation and team work abilities
• Strong communication skills and ability to work in international environment
• Data driven orientation with strong analytical capability
• Strong project management and presentation skills
• Ability to troubleshoot and rapidly shift multiple priorities in a fast-paced environment
• Advanced/Upper-intermediate English and German

BENEFITS

• We offer a wide benefits package: life insurance, co-financing of MultiSport card, remote work allowance, training & development programs, Company Social Benefits Fund
• With non-standard items: VIP medical care, lunch card, commuting allowance, EAP Employee Assistance Program (our total offer can be found here)
• You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, using remote work in a 3+2 hybrid model, and workation up to 3 weeks per year
• At work, our values are important to us: innovation, openness, flexibility and attractiveness

ABOUT US

At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.