Customer Service Team Specialist PM
CUSTOMER SERVICE TEAM SPECIALIST
In the Performance Materials Division, we develop innovative plastics and foams for all kinds of applications. Whether it is for cars, buildings or sports goods – we always look for the ideal material solution. To do this, we work closely with our customers: from production and logistics to research and sales, all the way to component testing, design consulting and simulation.
RESPONSIBILITIES
- Works as part of customer service team assuring high-quality service & interactions with customers
- Coordinates Customer Service Team to deliver best-in-class services and support management with personnel and strategic planning
- Ensures service quality by participating in daily operations, managing team workload and monitoring performance
- Supports & enables team to find solutions for all professional questions raised by stakeholders/team members
- Fosters knowledge and expertise within the organization to ensure effective training, support and know-how documentation
- Gathers needs & contributes with own ideas to continuous improvement & digitalization
- Participates in projects for efficiencies and innovation
- Keep up with the latest trends to develop new tools and solutions for future customer service
QUALIFICATIONS
- Master degree in business administration, supply chain or related field
- 3+ years of professional experience in similar position
- Very good knowledge of the ERP SAP system
- Ability to demonstrate strong customer focus with entrepreneurial drive
- Excellent communication skills, networking and strong team orientation
- High proficiency in Microsoft Office and working knowledge of customer service software, databases and tools
- Fluent English and additional one of the languages: German, Spanish, Italian, French, Hungarian, Swedish, Romanian
BENEFITS
- We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance
- You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)
- You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work
- At work, our values are important to us: innovation, openness, flexibility and attractiveness
ABOUT US
At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
About BASF
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Contact us
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Please note that we do not return paper applications including folders. Please submit copies only and no original documents.
Warszawa, PL