Customer Service Officer with Italian/Spanish EVO
CUSTOMER SERVICE OFFICER WITH ITALIAN/SPANISH EVO
In the Performance Chemicals Division, it is all about customized products. The division's portfolio includes plastics additives, fuel and lubricant solutions as well as oilfield chemicals, mining solutions and chemical as well as refinery catalysts. The customers who benefit from our innovative solutions are from various industries, including the chemicals, plastics, consumer goods, energy and resources as well as the automotive and transportation industries.
RESPONSIBILITIES
- Customer Order Management:
- Act as main interface to customer on order placement and follow up
- Select and use adequate tools (SAP R/3 SD, e-commerce software) to receive, process, and follow up on orders including cash management
- Understand and create customer master data as well as customer specific SAP set-up
- Collaborate with sales accounts, supply chain, transport, warehousing, and finance to provide excellent service to our customer
- Customer complaint management: from reception, to follow up and conclusion of complaint
- Development of new business opportunities: identifying and onboarding new customers and business opportunities
QUALIFICATIONS
- Bachelor or Master degree in Sales, Business Studies, Logistics, Supply Chain
- Relevant professional experience at least 3 years
- Experience of working with the chemical and automotive industry will be an advantage
- Experience in SAP (Sales & Distribution) or alternative ERP system will be an advantage
- Customer orientation and team work abilities
- Strong communication skills and ability to work in international environment
- Proficiency in English (written and oral)
- Proficiency in Spanish or Italian (written and oral), German would be a merit
BENEFITS
- We send out with non-standard benefits: EAP Employee Assistance Program, VIP medical care, Lunch Pass card, day off for volunteering and transportation allowance
- You will also find: free insurance packages, co-financing of the MultiSport card, development programs and a number of free on-line courses (our total offer can be found here)
- You can count on: gaining experience in a leading chemical company in the world, Work Life Balance, the possibility of using remote work
- At work, our values are important to us: innovation, openness, flexibility and attractiveness
ABOUT US
At BASF, the chemistry is right. Because we are counting on innovative solutions, on sustainable actions, and on connected thinking. And on you. Become a part of our formula for success and develop the future with us – in a global team that embraces diversity and equal opportunities irrespective of gender, age, origin, sexual orientation, disability or belief.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
A unique total offer: you@BASF
At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more.
We aim to form the best team by bringing together people with unique backgrounds, experiences and points of view. Our differences make us stronger and more vibrant. And an open, creative and supportive work environment inspires us to achieve exceptional results.
About BASF
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Contact us
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Warszawa, PL